Guadalupe Luna
Chicago,IL
Summary
Skilled in organization and customer service, I enhanced customer satisfaction at the Ortho Spine and Pain Institute by streamlining front desk operations and resolving issues with empathy. My expertise in telephone skills and problem-solving significantly improved workflow and client relations, showcasing my ability to manage high call volumes and maintain professionalism under pressure.
Overview
2020
2020
years of professional experience
Work History
Receptionist
Ortho Spine and Pain Institute
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved workflow by introducing more efficient document handling and organization practices.
- Collected Type payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
Front Desk Receptionist
Warren Barr Lincoln Park
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Processed customer payments for timely, accurate order fulfillment.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Patient Service Representative
CHICAGO FAMILY Health Center
Chicago, IL
12.2017 - 10.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Phone Operator
Midwest Eye Center
Calumet, MI
07.2017 - 12.2018
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Processed customer payments for timely, accurate order fulfillment.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Education
Diploma -
Bowen High School
Chicago, IL06.2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Mail handling
- Multi-line telephone operation
- Mail distribution
- Strategic planning
- Security awareness
- Office equipment operations
- Meeting preparation
- Record preparation
- Transcription and dictation
- Front desk operations
- Phone etiquette
- Multi-line telephone skills
- Customer service
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Patient Service Representative
CHICAGO FAMILY Health Center
12.2017 - 10.2019
Phone Operator
Midwest Eye Center
07.2017 - 12.2018
Receptionist
Ortho Spine and Pain Institute
Front Desk Receptionist
Warren Barr Lincoln Park
Diploma -
Bowen High School