Guadalupe Marin Moreno
Los Angles,CA
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at Golden Bird and LA Made showcases a blend of exceptional customer service and rigorous quality control. Leveraging skills in cash handling and meticulous attention to detail, I've significantly contributed to workplace efficiency and reliability, embodying patience and composure under pressure.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Golden Bird
04.2023 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
Quality Control Inspector
LA Made
05.2010 - 03.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Education
GED -
La Puente Hill Learning Center
Los Angeles, CA06-2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Golden Bird
04.2023 - 11.2024
Quality Control Inspector
LA Made
05.2010 - 03.2023
GED -
La Puente Hill Learning Center
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