Guadalupe Noah Cortez
Lubbock,TX
Summary
Dedicated and reliable customer service professional with experience in call center operations, healthcare support services, and retail environments. Proven ability to communicate effectively, manage multiple responsibilities, and provide high-quality service in fast-paced settings. Strong team player with a commitment to professionalism and accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Call Representative
AT&T
Lubbock, TX
07.2022 - Current
- Provide professional customer support via phone for billing, service, and technical inquiries
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Accurately document account updates and interactions using company systems
- Meet performance metrics for quality, productivity, and customer experience
- Analyzed customer feedback to identify trends and recommend service improvements.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
Transporter / Courier
Covenant Health
Lubbock, TX
04.2015 - 07.2022
- Coordinated timely transportation of patients between departments, enhancing overall workflow efficiency.
- Assisted medical staff in safely transferring patients, ensuring comfort and dignity throughout the process.
- Monitored equipment and vehicle maintenance to minimize downtime and ensure compliance with health standards.
- Trained new team members on transport procedures and safety practices, fostering a knowledgeable workforce.
- Developed best practices for patient handling that improved service quality and reduced incident reports.
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS navigation systems to navigate faster routes.
Retail Sales Associate
Payless Shoe Store
Lubbock, TX
08.2013 - 02.2018
- Trained new team members on product knowledge and customer service techniques.
- Managed inventory levels, ensuring stock availability and accuracy during audits.
- Collaborated with team to develop promotional displays, driving sales engagement.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise weekly.
- Conducted monthly inventory audits to maintain accurate accountability of over $2,000,000 in merchandise annually.
- Processed daily merchandise sales using a point-of-sale (POS) system.
- Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05.2015
Pre-Nursing Prerequisites
South Plains College
01.2017
Skills
- Customer Service Excellence
- Data Entry & Computer Skills
- Medical Terminology
- Team Collaboration
- Time Management
- CPR Certified
Timeline
Customer Service Call Representative
AT&T
07.2022 - Current
Transporter / Courier
Covenant Health
04.2015 - 07.2022
Retail Sales Associate
Payless Shoe Store
08.2013 - 02.2018
Pre-Nursing Prerequisites
South Plains College
High School Diploma -
Lubbock High School