Melissa Hurtado
Las Vegas
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Call Representative
DH plumbing
Murrieta
01.2023 - 02.2025
- Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively
Caregiver
Bayshire Carlsbad CCRC
Carlsbad
03.2022 - 11.2022
- Created personalized care plans for each client based on their individual needs and preferences
Caregiver
VISITING ANGELS
08.2020 - 03.2022
- Light housekeeping, daily activities, prescription medication management, meal preparation, companionship, vital signs
Customer Service
Manpower Temp. Agency
04.2017 - 07.2020
- Various temp. positions: Data Entry, Front Desk, File Management, Administrative Tasks
Education
certificate - Medical Assisting
VISTA ADULT SCHOOL
Vista, CA06.2021
Skills
- Passionate
- Leadership
- Independent
- Problem solving
- Critical Thinking
- Caregiving
- Medical Office Experience
- Communication
- Patient Care Documentation
- Customer relationship management
- Data entry
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Call Representative
DH plumbing
01.2023 - 02.2025
Caregiver
Bayshire Carlsbad CCRC
03.2022 - 11.2022
Caregiver
VISITING ANGELS
08.2020 - 03.2022
Customer Service
Manpower Temp. Agency
04.2017 - 07.2020
certificate - Medical Assisting
VISTA ADULT SCHOOL