Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Kendra McDuffa

Hodges,AL

Summary

Personable and dedicated professional in customer service/healthcare known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Alabama Farm Credit
Tuscumbia, AL
04.2024 - 11.2024
  • Supported loan officers by initiating agricultural loans, requesting documents from borrowers, ordering title work, and appraisals, and executing loan documents.
  • Performed office responsibilities efficiently and in a timely manner, including daily deposits, maintaining accurate borrower records, and resolving customer concerns.
  • Participated in statewide events on behalf of Alabama Farm Credit. Developing rapport with customers and providing.assistance at events when requested.

Medication Nurse

Russellville Hospital
Russellville, AL
04.2023 - 04.2024
  • Observed strict safety measures, implementing the 7 rights of medication administration before administration to patients.
  • Observed effectiveness of medications and checked for adverse reactions.
  • Maintained accurate and prompt documentation in the patients' medical records while ensuring patient confidentiality under HIPAA guidelines.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.

School Nurse

Marion County BOE
Bear Creek, AL
02.2017 - 03.2023
  • Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
  • Maintained accurate records of student health information.
  • Assisted in the management of communicable diseases among students.
  • Monitored immunization requirements for all enrolled students.
  • Counseled and educated students in small groups or as individuals concerning medical issues.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
  • Implemented normal growth and development screenings to identify health problems.

RN, CPTC

The Alabama Organ Center
Birminghan, AL
03.2007 - 11.2011
  • Conducted evaluations, gained consent, and oversaw medical management of heart beating organ donors.
  • Executed allocation of donated organs adhering to UNOS regulations.
  • Increased efficiency in managing all aspects of the organ retrieval process.
  • Offered empathetic assistance to donor families in grief.
  • Ensured compliance with UNOS standards by accurately maintaining donor records.
  • Assisted in the surgical procedures during the organ recovery process.
  • Managed comprehensive donor billing documentation efficiently.
  • Delivered training programs to various hospitals.

RN Charge Nurse

DCH Regional Medical Center
Tuscaloosa, AL
05.2001 - 03.2007
  • Provided direct care for critically ill patients with severe trauma and complex surgical intervention.
  • Managed, performed, and monitored various treatments, interventions, and medical equipment.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Administered medications, tracked dosages, and documented patient conditions.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Education

Associates Degree - Science of Nursing

University of West Alabama
01.2001

Skills

  • Reliable
  • Passionate
  • Problem Solving
  • Flexible
  • Public Speaking
  • Leadership
  • Self-Motivated
  • Energetic
  • Organized
  • Detailed Oriented
  • Interpersonal Communication Skills
  • Microsoft Office
  • Graphic Design Software

Hobbies and Interests

I am married with 3 children ages 17, 14, and 12. We have a farm with four poultry houses and over 200 head of cattle where I play a vital role in the day to day management. I also enjoy crafting and baking.

References

  • John Christopher Batts, Branch Manager (256) 263-0962 johnchristopher.batts@alabamafarmcredit.com
  • Marty Graham, Loan Officer (256) 668-2343 marty.graham@alabamafarmcredit.com
  • Rachel Sandusky, Nursing Supervisor (256) 503-4545 rachel.sandusky@russellvillehospital.org

Timeline

Customer Service Representative

Alabama Farm Credit
04.2024 - 11.2024

Medication Nurse

Russellville Hospital
04.2023 - 04.2024

School Nurse

Marion County BOE
02.2017 - 03.2023

RN, CPTC

The Alabama Organ Center
03.2007 - 11.2011

RN Charge Nurse

DCH Regional Medical Center
05.2001 - 03.2007

Associates Degree - Science of Nursing

University of West Alabama

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Kendra McDuffa