CHARLINDA CHAMBERS
Nashville,US
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Representative
HealthPlanOne
2026.01 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated clients on health plan options, enhancing understanding and informed decision-making.
Receptionist
The McKendree village
2023.01 - 2025.10
- Coordinated communication between departments to enhance service delivery and responsiveness.
- Answered phone promptly and directed incoming calls to correct offices.
Healthcare Customer Service
NTT DATA
2022.08 - 2024.01
- Verify insurance cover for potential new clientsprocess prescription needs clients, for existing patients
- Remote
Customer Service Receptionist
Xtend Healthcare
2020.01 - 2020.02
- Responsible for aiding with state consumer registration , offer guidance on scheduling.
- Supported team members in maintaining compliance.
- Remote, TN
Education
Administrative Assistance - Administrative Assistance
Nashville State Community College
Nashville, TNCNA - undefined
Tennessee Technology Center
Nashville, TNSkills
- Microsoft Office Excel
- Medical Terminology
- Citrix/zscaler/ciesco
- Customer service excellence
- Task Prioritization
- Active listening
- Data entry
- Critical thinking
Timeline
Call Center Customer Service Representative
HealthPlanOne
2026.01 - Current
Receptionist
The McKendree village
2023.01 - 2025.10
Healthcare Customer Service
NTT DATA
2022.08 - 2024.01
Customer Service Receptionist
Xtend Healthcare
2020.01 - 2020.02
CNA - undefined
Tennessee Technology Center
Administrative Assistance - Administrative Assistance
Nashville State Community College