Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Representative
HealthPlanOne
Nashville, TN
01.2026 - Current
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated clients on health plan options, enhancing understanding and informed decision-making.
Receptionist
The McKendree village
Nashville, TN
01.2023 - 10.2025
Coordinated communication between departments to enhance service delivery and responsiveness.
Answered phone promptly and directed incoming calls to correct offices.
Healthcare Customer Service
NTT DATA
Nashville, TN
08.2022 - 01.2024
Verify insurance cover for potential new clientsprocess prescription needs clients, for existing patients
Remote
Customer Service Receptionist
Xtend Healthcare
01.2020 - 02.2020
Responsible for aiding with state consumer registration , offer guidance on scheduling.