Guadalupe Ochoa Bernal
Maricopa,AZ
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
3
3
years of professional experience
Work History
Sr. Loan Officer Assistant
NEXA Mortgage LLC
01.2022 - Current
- Answered inquiries and provided superior customer service to clients.
- Worked with Loan officers, customers and others to obtain required information and documentation necessary to properly analyze commercial credit requests.
- Worked closely with the Loan Operations Staff to insure efficient, thorough and accurate preparation of loan documentation.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Mortgage Servicing Specialist Sr.
Cenlar FSB
10.2021 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Loan Officer Assistant
NEXA Mortgage LLC.
08.2020 - 05.2021
- Communicated with originator and applicant concerning progress of loan file.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Handled any conditions sent from underwriting departments.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Education
GED -
Queen Creek High School
Queen Creek, AZSkills
- Government Standards
- Program Requirements
- Federal Statutes
- Document Verification
- Lending Software Systems
- Reviewing Credit Information
- Administrative Support
- FNMA, FHLMC, FHA and VA Knowledge
- Proficiency with DU and LP, FHA Connection and VA Portal
Languages
Spanish
Native or Bilingual
Timeline
Sr. Loan Officer Assistant
NEXA Mortgage LLC
01.2022 - Current
Mortgage Servicing Specialist Sr.
Cenlar FSB
10.2021 - 01.2022
Loan Officer Assistant
NEXA Mortgage LLC.
08.2020 - 05.2021
GED -
Queen Creek High School
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