Guadalupe Olivo
Whitestone,NY
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Savage X Fenty
Garden City, NY
03.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Patient Service Representative
Women’s Health Pavilion
Queens, NY
03.2024 - 03.2025
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
Sales Manager
Ulta Beauty Inc.
Queens, NY
08.2022 - 03.2024
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
Sales Lead
Forever 21
Queens, NY
02.2020 - 08.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Beauty Specialist
MAC Cosmetics
Queens, NY
01.2019 - 02.2020
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Assisted in the organization and execution of seasonal sales events, ensuring that promotional materials were effectively displayed and staff were prepared for increased customer volume.
Key Holder
Bath and Body Works
Queens, NY
01.2018 - 01.2019
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Education
Associate Of Applied Science - Science For Health
Borough of Manhattan Community College
New York, NYHighschool Diploma -
Hillcrest Highschool
Jamaica, NY06.2019
Skills
- Recruit, hire and develop highly productive Brand Associate and Expert teams
- Implement action plans to maximize efficiencies and productivity
- Perform Service Leader duties
- Ensuring consistent execution of standard operating procedures
- Representing the brand and understand the competition and retail landscape
- Leveraging omni-channel to deliver a frictionless customer experience
- Ability to maintain overall store responsibility in absence of Store Manager
- Strengthen the Company Culture by promoting feedback in daily work and coaching the team to do the same
Timeline
Assistant Store Manager
Savage X Fenty
03.2025 - Current
Patient Service Representative
Women’s Health Pavilion
03.2024 - 03.2025
Sales Manager
Ulta Beauty Inc.
08.2022 - 03.2024
Sales Lead
Forever 21
02.2020 - 08.2022
Beauty Specialist
MAC Cosmetics
01.2019 - 02.2020
Key Holder
Bath and Body Works
01.2018 - 01.2019
Associate Of Applied Science - Science For Health
Borough of Manhattan Community College
Highschool Diploma -
Hillcrest Highschool