Guadalupe Palma
Odessa,TX
Summary
Motivated to take on new challenges. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Life Insurance Sales Agent
Aflac
Midland, TX
04.2023 - Current
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Upsold products to policyholders and potential new clients.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Sought out new clients and developed clientele by networking to find new customers.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
- Conducted group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Met with division leaders and consultants to discuss strategies to increase sales.
Notary Signing Agent
Self-employed
Odessa, TX
10.2022 - Current
- Asked signers about validity of information contained in documents.
- Documented transactions in notary journal to maintain permanent records.
- Verified identification of signee by looking through identification documents, licenses and passports.
Tattoo Makeup Artist
Self-employed @ Lashed Out Salon
Odessa, TX
04.2021 - Current
- Created semi-permanent eyebrow & lip tattoos using needle cartridges & non-toxic ink.
- Maintained areas neat and clean and equipment sanitized.
- Provided clean, high-quality work at all times.
- Updated and maintained client information records and beauty services provided.
- Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
- Created brand awareness through sharing and demonstration of product knowledge.
- Prepared records of client progress and services performed under care.
- Received and processed customer payments.
- Handled appointment booking, canceling and rescheduling.
- Responded to customer inquiries by phone, email and in person.
- Would do followups on clients
Waitress
Texas Roadhouse
Odessa, TX
12.2017 - 03.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Secretary's Assistant
Jim Reeves Farmer’s Insurance
Odessa, TX
06.2015 - 08.2015
- Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
- Received and screened visitors and telephone calls for personnel and management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Licensed Tattoo Brow Artist - Permanent Cosmetics And Tattooing
03.2021
Licensed Tattoo Lip Artist - Permanent Cosmetics And Tattooing
02.2021
Phlebotomy
04.2017
Certified Nurses Aid
08.2016
Some College (No Degree) - Nursing
2016
High School Diploma -
06.2015
Skills
- Identification Requirements
- Client Prospecting
- Premium Calculations
- Documentation abilities
- Microsoft Word
- People Skills
- Organized
- Flexible Schedule
- Customer Consulting
- Problem Anticipation and Resolution
- Data Entry
- Time Management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Life Insurance Sales Agent - Aflac
04.2023 - Current
Notary Signing Agent - Self-employed
10.2022 - Current
Tattoo Makeup Artist - Self-employed @ Lashed Out Salon
04.2021 - Current
Waitress - Texas Roadhouse
12.2017 - 03.2019
Secretary's Assistant - Jim Reeves Farmer’s Insurance
06.2015 - 08.2015
Aura Beauty Academy - Licensed Tattoo Brow Artist , Permanent Cosmetics And Tattooing
Amber PMU Beauty Training Academy - Licensed Tattoo Lip Artist , Permanent Cosmetics And Tattooing
Odessa College - , Phlebotomy
Odessa College - , Certified Nurses Aid
Odessa College - Some College (No Degree), Nursing
Odessa High School - High School Diploma,
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