Guadalupe Palomo
Modesto,CA
Summary
Compassionate Community Health Worker with 10+ years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Health Worker
Golden Valley Health Centers
2021.05 - Current
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
Patient Service Representative
Golden Valley Health Centers
2014.07 - 2021.05
- Using effective communication and problem-solving skills daily to assist patients, staff, and physicians with any questions or concerns
- Respond to staff, patients, and physicians needs in ways that are helpful and beyond expectation
- Collaboratively work with patients to positively affect their health outcomes
- Responsible for beginning of the day and end of the day processes including opening and closing the clinic and arming and disarming alarm as needed
- Reviewing and making any necessary changes to all patient registration information in the practice management system (EPIC) in accordance with established procedures
- Research and answer any questions/correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality
- Proactive in participating in industry best practices and corporate quality improvement initiatives
Call Center Representative
Golden Valley Health Centers
2011.06 - 2014.06
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Education
Associate in Arts (A.A.) - Natural Science
MODESTO JUNIOR COLLEGE
Modesto, CA12.2021
Vocational Program Administrative Medical Clerk -
Business And Technical College Institute
Modesto, CA05.2010
Skills
- Bilingual Spanish
- Experience with EPIC EMR System
- 10 Years experience in medical/data processing field
- Community-Based Resources
- Typing 45 wpm
- Medical Terminology
- Multi-line telephones
- HIPAA Guidelines
- Cultural Competency
- Health Promotion
- Public Speaking
Certification
American Heart Association BSL/CPR Certified, 10/23/2024
awards
MODESTO JUNIOR COLLEGE
Graduation with Honors
references
References available upon request
Timeline
Community Health Worker
Golden Valley Health Centers
2021.05 - Current
Patient Service Representative
Golden Valley Health Centers
2014.07 - 2021.05
Call Center Representative
Golden Valley Health Centers
2011.06 - 2014.06
Associate in Arts (A.A.) - Natural Science
MODESTO JUNIOR COLLEGE
Vocational Program Administrative Medical Clerk -
Business And Technical College Institute
American Heart Association BSL/CPR Certified, 10/23/2024
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