GUADALUPE P. ESCATEL III
Summary
Professional training leader with track record of developing and implementing effective onboarding programs. Known for enhancing team collaboration and achieving consistent results. Reliable and adaptable, possessing strong communication and instructional skills to meet evolving training needs. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Collaborating closely with leadership team on the daily operations supporting the team and store wherever needed. Educating and assisting patients with product to fulfill their needs, while maintaining a safe clutter free work environment while providing excellent customer service had made me shine as a lead
Work History
Lead / New Hire Training Lead
3 Years 7 Months- Developed and implemented comprehensive training programs for new hires in compliance with company policies.
- Facilitated onboarding sessions to ensure understanding of operational procedures and product knowledge.
- Collaborated with management to identify training needs and improve employee performance metrics.
- Streamlined training processes, enhancing efficiency and effectiveness of new hire integration.
Warranty Customer Service
1 Year 1 Month- Scheduled appointments with homeowners for upcoming warranty walk through, and current issues related to warranty work. Scheduled team to complete all tasks related to warranty work. Followed through from start to finish to provide customers' full satisfaction.
Sales / Customer Service
10 MonthsBartender / Bar Manager
2 Years 9 Months- Provided timely service to guests, ensuring satisfaction and enjoyment.
- Managed inventory by ordering and stocking beer and spirits.