Nylah Coleman-Sanchez
New York,NY
Summary
Results-driven professional with 7 years of diverse experience as a Paralegal, Clerical, Executive, and Administrative support specialist. Known for my exceptional interpersonal skills, I consistently maintain a warm, professional, and courteous attitude in all interactions. Proven ability to excel in fast-paced environments, I thrive on taking on additional responsibilities and delivering high-quality results above and beyond expectations
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Recertification Specialist
Related Affordable
New York City
05.2025 - Current
- Coordinated recertification processes to ensure compliance with regulatory standards.
- Implemented efficient tracking systems for certification documentation and deadlines.
- Reviewed and analyzed recertification applications for accuracy and completeness.
- Trained team members on updated policies and procedures for recertification protocols.
- Developed streamlined workflows to enhance operational efficiency in recertification tasks.
- Led cross-functional meetings to address challenges in the recertification process.
- Facilitated continuous improvement initiatives to optimize certification timelines and outcomes.
- Trained new team members on recertification processes, resulting in a more knowledgeable and efficient workforce.
- Assisted patients with complex cases, resolving issues and ensuring continued access to necessary care.
- Prepared comprehensive reports detailing metrics related to key performance indicators within the Recertification Specialist role, informing management decisions regarding staffing levels and resource allocation.
- Reduced processing errors by diligently reviewing documents for completeness and accuracy before submission.
- Conducted regular audits of resident files to ensure compliance with regulatory requirements and organizational policies.
Assistant Manager / Recertification Specialist
Ry Management
New York, NY
09.2021 - 04.2025
- Conducting file reviews for compliance with the applicable subsidy type (S8, LIHTC, etc.).
- Preparing reports that summarize items of non-compliance and works in conjunction with property staff to correct identified deficiencies.
- Meet with residents and applicants to perform Initial, Annual, or Interim interviews for the applicable subsidy type (S8, LIHTC, etc.).
- Process required verifications that are necessary to complete resident and applicant certifications
- Maintaining residents’ files and paperwork
- Collaborating with the Director of Maintenance of any related building repairs and maintenance issues
- Conducting all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Partner with the Leasing and Account Receivable departments on legal, billing, arrears, and/or payments related issues
Paralegal / Data entry
Abrams and Garfunkel Margolis Bergson LLP
NY, NY
03.2020 - 08.2021
- Prepared contracts, including lease or rental agreements, and closing documents
- Facilitated communication between the lawyers for bank and seller
- Reviewed title reports, opened and closed mortgage files
- Monitored facility transactions
- Reviewed tenant ledgers for arrears
- Attended mortgage lender closings
- Filed documents with the courts as needed
Paralegal / Data Entry Record Room
General Attorney Office of Letitia James
NY, NY
12.2018 - 03.2020
- Was responsible for drafting legal correspondence and documents and filing same with the Court as required
- Prepared source data for computer entry by compiling and sorting information
- Provided client servicing as needed
- Processed customer and account source documents by reviewing data for deficiencies
- Secured information by completing data base backups
- Verified and entered client and account data by reviewing, correcting, deleting, or reentering data
- Operated office machines, utilizing photocopiers and scanners, and computers
Remote assistant
Pamela Jonston (deceased)
New York, NY
04.2017 - 04.2019
- Managed day to day activities and scheduling matters to keep an effective schedule
- Responded to emails, phone calls, and provided customer service as the first point of contact
- Scheduled meetings, doctors’ appointments, and travel arrangements
- Prepared customer spreadsheets and organized daily calendars
- Kept track of medication refills and created schedules for all other employees
Administrative Assistant
Elysium Fitness
New York, NY
09.2016 - 09.2018
- Facilitated welcoming process to enhance visitor and customer experience.
- Managed customer booking schedules utilizing Mindbody system.
- Facilitated visitor and customer connections with suitable trainers.
- Managed maintenance operations for reception and front desk area to ensure a welcoming environment.
- Oversaw distribution of incoming mail and management of outgoing correspondence.
- Coordinated customer payments and billing
Education
Bachelor of Business - Marketing and Finance
Buffalo state college
Buffalo, NYSkills
- Notary ,Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Mindbody, QuickBooks, NextGen, Dentrix, Photoshop, All Adobe Products, Maximo, Eagle, Yardi and utilizing E-Courts to file documents in State and Federal Courts
Notable Achievement
Awarded a front desk receptionist position in recognition of outstanding performance as an intern during school off-seasons
ADDITIONAL SKILLS
- Bilingual with fluency in English and Spanish
- Ability to managing light bookkeeping and accounting procedures
- Fast learner with a keen ability to set and maintain priorities
- Knowledgeable in e-filing in State and Federal Courts
- Well-organized with strong ability to work under stressful conditions
- Knowledge of HUD/Public Housing/Tax Credit policies and procedures
- Knowledge of accounts payable and receival
Certification
Notary republic
Google project manager certification
BLS certification
Telf certification
Para legal certification
Languages
Spanish
Native or Bilingual
Timeline
Lead Recertification Specialist
Related Affordable
05.2025 - Current
Assistant Manager / Recertification Specialist
Ry Management
09.2021 - 04.2025
Paralegal / Data entry
Abrams and Garfunkel Margolis Bergson LLP
03.2020 - 08.2021
Paralegal / Data Entry Record Room
General Attorney Office of Letitia James
12.2018 - 03.2020
Remote assistant
Pamela Jonston (deceased)
04.2017 - 04.2019
Administrative Assistant
Elysium Fitness
09.2016 - 09.2018
Bachelor of Business - Marketing and Finance
Buffalo state college