Guadalupe Pineiro
Orlando
Summary
Dedicated pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
20
20
years of professional experience
Work History
Registered Pharmacy Technician
Walgreens Boots Alliance
11.2023 - Current
- Processes prescription orders and accurately filled medications.
- Worked with pharmacist to resolve prescription issues.
- Packed completed prescription orders and sent packages directly to patients.
- Helped with medication inventory and stock checks.
- Prepared shipping labels and paperwork for outgoing orders.
- Maintained inventory levels, restocked medications, and organized high-turnover pharmacy supplies.
- Monitored prescription queues to prioritize urgent fills and reduce workflow delays.
Seasonal Customer Service Representative
Amazon Services
09.2023 - 11.2024
- Handled incoming customer and delivery driver calls.
- Shared order updates and status information with customers.
- Answered customer questions about order problems.
- Provided on-road support to drivers.
- Helped delivery partners complete successful deliveries.
- Resolved complex customer questions across phone, chat, and email with accurate policy guidance.
- Calmed high-priority complaints through empathetic communication and strong issue follow-up.
- Managed stressful situations professionally while resolving disputes and conflicts.
- Responded to customer requests for products, services, and company information.
Sortation Associate
Amazon Services
07.2018 - 07.2021
- Helping delivery drivers resolve route issues.
- Supporting delivery drivers with daily coordination.
- Assisting with package issue resolution and route dispatch.
- Checking in delivery drivers and verifying ID.
- Picking orders and sorting packages with RFID scanner.
Flight Attendant
Allegiant Air
10.2006 - 02.2014
- Completed pre-flight safety checks, demonstrated emergency equipment use, and maintained cabin compliance for 150+ passengers per flight.
- Completed inventory of all items for inflight purchase.
- Supported crew members as lead flight attendant.
- Helped resolve passenger conflicts and medical incidents calmly under pressure.
- Enforced FAA safety procedures and secured cabin compliance before departure and landing.
- Assessed passenger needs and resolved service concerns calmly during flight operations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Education
No Degree - Medical Assistant
Hi Tech Institute
Orlando, FLSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Attention to detail
Timeline
Registered Pharmacy Technician
Walgreens Boots Alliance
11.2023 - Current
Seasonal Customer Service Representative
Amazon Services
09.2023 - 11.2024
Sortation Associate
Amazon Services
07.2018 - 07.2021
Flight Attendant
Allegiant Air
10.2006 - 02.2014
No Degree - Medical Assistant
Hi Tech Institute