Guadalupe Ramirez
Peoria,AZ
Summary
Accomplished professional with a proven track record at Arizona Center for Hand to Shoulder Surgery, excelling in patient care coordination and data entry. Demonstrated ability to enhance patient satisfaction through exceptional organizational and communication skills. Increased new client acquisition by fostering trust and efficiently managing medical billing, adhering to strict confidentiality protocols. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist
Arizona Center For Hand To Shoulder Surgery
03.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Chiropractic Assistant
JG DC Chiropractic
02.2021 - 02.2023
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation, massage, and mechanical traction.
Cashier
Dollar Tree
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
McDonald's
01.2019 - 10.2019
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
Chiropractic Assistant -
Canham College
11.2021
Certified Nurse Assistant -
Medstar Academy
Peoria09.2020
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2020
Skills
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Insurance Verification
- First Aid and CPR Certification
- Patient Care Coordination
- Medical Billing
- Appointment Scheduling
- Patient Care
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Arizona Center For Hand To Shoulder Surgery
03.2023 - 08.2024
Chiropractic Assistant
JG DC Chiropractic
02.2021 - 02.2023
Cashier
Dollar Tree
01.2021 - 05.2021
Cashier
McDonald's
01.2019 - 10.2019
Chiropractic Assistant -
Canham College
Certified Nurse Assistant -
Medstar Academy
High School Diploma -
Raymond S. Kellis
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