Guadalupe Razzaq
Canutillo
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Outreach Care Specialist I
Anthem
03.2022 - Current
- Reduced unnecessary hospitalizations by implementing rigorous case management strategies and monitoring patient progress closely.
- Enhanced patient care by conducting thorough utilization reviews and coordinating with healthcare providers.
- Championed patient-centric care by integrating a holistic approach to medical case reviews, addressing not only physical but also social and emotional aspects of health for optimal outcomes.
- Developed detailed plans based on broad guidance and direction.
- Enhanced regulatory compliance with thorough documentation and timely reporting of utilization review findings.
- Elevated standards of patient care via implementation of systematic utilization reviews and compliance with industry benchmarks.
Medical Assistant Front Desk Supervisor
The Clinic Of Internal Medicine
02.2006 - 03.2022
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Maintained compliance with healthcare regulations by strictly adhering to HIPAA guidelines when handling sensitive patient information.
Assistant manager
Burger King Restaurant
01.2001 - 05.2006
- Successfully managed a restaurant and supervised 6 employees
- Handled cash excess of 5,000 on a daily basis, provided customer service, received and stocked merchandise and handled inventory.
Education
Bachelor Of Communication Studies - Bachelors of Communication Disorders
Eastern New Mexico University
Portales, NMAssociate of Arts - Multi-/Interdisciplinary Studies
El Paso Community College
El Paso, TX02.2022
Medical Assistant - Medical Assiatant
Career Center of Texas-El Paso
El Paso, TX12.2006
Basic Education -
Canutillo High School G.E.D Program
Canutillo, TX12.1998
Skills
- Employee Development
- Performance Evaluations
- Customer Relationship Management
- Interpersonal Relations
- Compliance Training
- Site Inspection
- OSHA Regulations
- Fee Calculations
- Healthcare Industry
- Investigative reporting
Languages
Spanish
Native or Bilingual
Timeline
Outreach Care Specialist I
Anthem
03.2022 - Current
Medical Assistant Front Desk Supervisor
The Clinic Of Internal Medicine
02.2006 - 03.2022
Assistant manager
Burger King Restaurant
01.2001 - 05.2006
Bachelor Of Communication Studies - Bachelors of Communication Disorders
Eastern New Mexico University
Associate of Arts - Multi-/Interdisciplinary Studies
El Paso Community College
Medical Assistant - Medical Assiatant
Career Center of Texas-El Paso
Basic Education -
Canutillo High School G.E.D Program
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