Guadalupe Renteria
Manassas,VA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated Assistant Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
A.J Dwoskin & Associates
7800 Tayloe Drive
03.2017 - 02.2024
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maximized rental income while minimizing expenses through effective planning and control.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Posted policies and rules in common areas for tenant review.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Followed up on delinquent tenants and coordinated collection procedures.
- Escalated major issues to property manager for immediate remediation.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Processed security deposit refunds.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Responded to Common Area Maintenance (CAM) inquiries.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Microsoft Office
- Administrative Leadership
- Tenant and eviction laws
- Emergency Response Planning
- Video Surveillance
- Supply Coordination
- Staff Management
- Payment Collection
- Payment management
- Housing regulations
- Clear Communication
- Leasing and sales
- Data Entry
- Showing and leasing of units
- Maintenance Management
- Policy Enforcement
- Deposits Management
- Fair Housing Regulations
- Tenant issue resolution
- Preparing property agreements
- Property tours and inspections
- Relationship Building
- Strong Communication Skills
- Insurance Coordination
- Decision-Making
- Unit inspection
- Telephone and email etiquette
- Disturbance Handling
- Tenant relations
- Property Inspections
- Property Inspection
- Appointment Scheduling
Languages
Spanish
Professional Working
Timeline
Assistant Property Manager
A.J Dwoskin & Associates
03.2017 - 02.2024