Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Guadalupe Rios

Alvarado,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in business industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent manager/cashier with over 6 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Polished in overseeing employee performance and guiding and motivating new talent. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

T3llez Mechanic And Mufflers
Alvarado, TX
12.2023 - Current
  • Communicated regularly with customers to gain insights into their needs.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Cashier Manager

Bakery Mi Lindo Guanajuato
Alvarado, TX
01.2021 - 10.2023
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Developed strategies to increase customer satisfaction and improve operational efficiency.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.

Education

High School Diploma -

Mansfield Legacy High School
Mansfield, TX
05-2021

Skills

  • Employee Performance Evaluations
  • Task Delegation
  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Sales Monitoring
  • Interpreter (Bilingual)
  • Customer Service
  • Verbal Communication
  • Problem-Solving

Certification

  • Licensed in Phlebotomy
  • CPR Certified

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Manager

T3llez Mechanic And Mufflers
12.2023 - Current

Cashier Manager

Bakery Mi Lindo Guanajuato
01.2021 - 10.2023

High School Diploma -

Mansfield Legacy High School

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Guadalupe Rios