Guadalupe Rivera
Elgin,IL
Summary
Main Host at Work, excelled in enhancing customer satisfaction and streamlining reservations, demonstrating exceptional customer service and effective time management. Skillfully managed high-pressure situations, significantly improving guest experience through proactive team collaboration and adept handling of special requests.
Overview
1
1
year of professional experience
Work History
Host
Work
09.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Elgin High School
Elgin, ILSkills
- Customer Service
- Team Collaboration
- Effective Time Management
- Reservations
Languages
Spanish
Native or Bilingual
Timeline
Host
Work
09.2023 - Current
Elgin High School
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