Guadalupe Sambois-Taveras
Columbus,OH.
Summary
History of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented and thorough professional focused on catching every part of the conversation to be most effective for both parties.
Overview
9
9
years of professional experience
Work History
Spanish Interpreter
Access 2 Interpreters
Columbus, Ohio
11.2015 - 03.2020
- Working with people of all ages to assist with medical, community and legal matters
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Attended school and medical meetings to provide accurate consecutive interpretation of conversations between members.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Bilingual Customer Service Specialist and Head Trainer
Ten Point Solutions
Columbus, Ohio
06.2014 - 11.2015
- Quality control on over 250 Spanish surveys, claims, and help desk calls a week.
- Setting appointments for customer vehicle repairs -Providing adjustors’ and claims information to Insured and Claimant parties.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized databases, logs and sources to locate and verify information.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Collections Specialist
Iqor
New Albany, OH
06.2011 - 06.2013
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Parts Assembler
Solutions Staffing/Honda
Columbus, Ohio
03.2010 - 06.2011
- Installing fabric seat covers on car seats
- Placing Headrests in SUVs -Quality Control
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Assembled components with minimal supervision, making sure they were 100% ready to meet quality standards>
- Conducted quality assurance inspections on finished components and identified issues.
Education
Credit Was Earned Towards A Degree
Columbus State Community College
Columbus, OHundefined
Universidad Autonoma
Skills
- PC Proficient
- Microsoft Office
- Consecutive Translation
- Translation Accuracy
- Oral and Written Communication
- Message Translation
- Simultaneous Translation
- Terminology Consistency
- Confidential Information Protection
- Ethical Codes Adherence
- Client Service
- Critical Thinking
- Attention to Detail
- Personnel Training
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Access 2 Interpreters
11.2015 - 03.2020
Bilingual Customer Service Specialist and Head Trainer
Ten Point Solutions
06.2014 - 11.2015
Collections Specialist
Iqor
06.2011 - 06.2013
Parts Assembler
Solutions Staffing/Honda
03.2010 - 06.2011
Credit Was Earned Towards A Degree
Columbus State Community College
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Universidad Autonoma
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