Guadalupe Sandoval
Cicero,Illinois
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
College Program Cast Member
Walt Disney World
Orlando, FL
07.2023 - 02.2024
- Provided exceptional customer service to 20,000-30,000 customers per shift
- Mastered POS systems to handle payments ranging from $2,000- $10,000 per shift
- Worked with my team to maintain smooth operations and high standards of customer service during times of high volume
- Provide exceptional customer service and have a positive attitude with my team, and remain the same in the volume of peak hours.
- Monitored guest behavior to ensure safety protocols were followed throughout the facility.
- Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
- Processed payments from customers accurately and efficiently using POS systems.
- Resolved conflicts between guests or staff members in a professional manner.
- Trained new cast members on procedures, policies, and safety regulations.
Barista Trainer
Starbucks
Cicero, IL
09.2021 - 07.2023
- Provided excellent customer service with a helpful and friendly attitude
- Presented and explained the drink menu, answering questions to educate customers
- Operated drive thru services including taking orders, handling payments, and delivering food in a prompt but friendly manner all at the same time
- Prepared and packaged mobile and delivery orders for guests
- Mastered POS systems to handle payments ranging from $2,000-$5,000 per shift.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
Co Manager
Little Caesars
Cicero, IL
09.2020 - 08.2021
- Provide exceptional customer service and have a positive attitude with my team, and remain the same in the volume of peak hours
- Worked with my team to maintain smooth operations and high standards of customer service during times of high volume
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School Degree -
Morton East High School
05.2021
Associates in Applied Science - Accounting
Malcom X College
Skills
- Communication
- Problem-solving
- Leadership
- Time management
- Reliable
- Team work
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
Timeline
College Program Cast Member
Walt Disney World
07.2023 - 02.2024
Barista Trainer
Starbucks
09.2021 - 07.2023
Co Manager
Little Caesars
09.2020 - 08.2021
High School Degree -
Morton East High School
Associates in Applied Science - Accounting
Malcom X College
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