Guadalupe Sauceda
Atlanta,GA
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
1
1
Language
7
7
years of professional experience
Work History
Assistant Manager
Rack Rooms Shoe Store
Ambler, GA
05.2023 - Current
- Oversaw daily store operations to ensure compliance with company policies.
- Managed inventory levels and coordinated restocking of shoe displays effectively.
- Monitored sales performance and provided feedback to team for improvement opportunities.
- Handled customer inquiries and resolved issues to improve overall satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in training new team members on sales techniques and customer service.
- Collaborated with team to develop promotional displays and enhance visual merchandising.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer service lead
Burlington Coat Factory Department Store
Atlanta, GA
02.2020 - 03.2023
- Supervised customer service team in providing exceptional shopping experiences.
- Directed customer service staff activities, including training, coaching and performance management.
- Trained staff on effective communication and conflict resolution techniques.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Resolved escalated issues from team members or customers in an efficient manner.
- Handled customer inquiries and complaints in a professional manner.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Lakeside High School
Atlanta, GASkills
- Inventory management
- Visual merchandising
- Staff training
- Team leadership
- Cash handling
- Scheduling and planning
- Problem solving
- Clear communication
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Rack Rooms Shoe Store
05.2023 - Current
Customer service lead
Burlington Coat Factory Department Store
02.2020 - 03.2023
Lakeside High School