Guadalupe Sosa
Seminole,FL
Summary
Driven professional with a proven track record in the hospitality industry, notably at Urbane Cafe, where I enhanced customer satisfaction through exceptional service and accurate cash transactions. Skilled in cash handling and guest engagement, I consistently contributed to high-volume dining success by mentoring staff and implementing suggestive selling techniques, significantly improving service quality efficiency and sales. Dependable bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Studio Movie Grill City Centre
10.2023 - Current
Cashier Team Lead
Panda Express
10.2021 - 03.2022
Cashier
Original Tommys
12.2019 - 09.2020
Cashier
Urbane Cafe
08.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Moorpark High School
4500 Tierra Rejada Rd Moorpark, CA 93021 United St06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Suggestive Selling
Languages
Spanish
Native or Bilingual
Timeline
Server
Studio Movie Grill City Centre
10.2023 - Current
Cashier Team Lead
Panda Express
10.2021 - 03.2022
Cashier
Original Tommys
12.2019 - 09.2020
Cashier
Urbane Cafe
08.2017 - 11.2018
Moorpark High School
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