Guadalupe Tinoco
Weslaco
Summary
Dynamic customer service professional with a strong background in patient care at Weslaco Nursing and Rehabilitation Center. Proven expertise in insurance verification and orthopedic equipment, enhancing patient satisfaction through personalized service. Adept at record preparation and payment processing, fostering loyalty and trust in healthcare environments.
Overview
10
10
years of professional experience
Work History
Customer Service/Clerk
Jolis Orthopedic Shoes and Medical Supplier
01.2019 - Current
- Provided exceptional customer service to enhance patient satisfaction and loyalty.
- Assisted customers in selecting appropriate orthopedic footwear to meet individual health needs.
- Educated clients on product features, benefits, and proper usage for improved outcomes.
- Handled order processing and confirmed insurance details.
- Handled inbound calls efficiently.
- Established continuous operational processes for patient care.
CNA
Weslaco Nursing and Rehabilitation Center
06.2016 - 08.2018
- Monitored and documented patient vital signs and health status.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Assisted in enhancing patient mobility.
- Collaborated with healthcare team to develop personalized care plans.
Education
CNA/Medical Assistant -
South Texas Vo-Tech
Weslaco, TXHigh School Diploma -
Weslaco High School
Weslaco, TXSkills
- Payment processing
- Record preparation
- Customer service excellence
- Insurance Verification
- Orthopedic Equipment
- Patient Care
- Microsoft Office
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service/Clerk
Jolis Orthopedic Shoes and Medical Supplier
01.2019 - Current
CNA
Weslaco Nursing and Rehabilitation Center
06.2016 - 08.2018
CNA/Medical Assistant -
South Texas Vo-Tech
High School Diploma -
Weslaco High School