Piper Donald
Topeka,KS
Summary
Experienced in retail and fast-food environments, demonstrating adaptability to both fast-paced and slower settings. Proven ability to quickly learn and excel in new roles, contributing effectively to team success. Reliable and dedicated, consistently willing to assist coworkers and customers to enhance overall service quality. Committed to achieving success through hard work and a proactive approach to problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Clerk & Drug Clerk
Dillons Grocery Store
Topeka, KS
05.2025 - Current
- Assisted large volume of customers daily while maintaining positive attitude and focus on satisfaction.
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Resolved customer complaints with empathy and professionalism, ensuring a satisfactory outcome.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Handled cash register transactions with precision to ensure customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Coordinated with team members to create strategies for effectively resolving complex customer situations.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth operations.
- Provided information on promotions and store policies to customers.
- Developed standard operating procedures that improved response times and consistency in service delivery.
Dairy Queen
John Zwiesler
Topeka, Kansas
04.2023 - 05.2025
- Exhibited strong personal responsibility and self-motivation in tasks to ensure smooth operations.
- Adapted quickly to new situations and challenges in fast-paced environments.
- Collaborated within teams, providing support and guidance to enhance team dynamics.
- Demonstrated respect and friendliness while assisting colleagues in various tasks., readily assisting others.
- Contributed to day-to-day operations by efficiently coordinating with team members.
- Maintained flexibility by working night, weekend, and holiday shifts as required.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
HIGHLAND PARK HIGHSCHOOL
Topeka, KS05-2025
Skills
- Payment processing
- Refunds processing
- Cash management
- Customer service
- Customer relations
- Customer education
- Problem resolution
- Decision-making
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Active listening
- Verbal and written communication
- Relationship building
Timeline
Customer Service Clerk & Drug Clerk
Dillons Grocery Store
05.2025 - Current
Dairy Queen
John Zwiesler
04.2023 - 05.2025
High School Diploma -
HIGHLAND PARK HIGHSCHOOL