Guadalupe Vinas
Neptune City,NJ
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Manager
Cashelmara inn
Avon By The Sea, N
09.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
Universal Banker
TD Bank
Tinton Falls, NJ
05.2021 - 09.2022
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
Universal Associate Banker Teller
Kearny Bank
Bradley Beach, NJ
02.2011 - 04.2021
- Greeted customers and provided excellent customer service.
- Processed deposits, withdrawals, check cashing, loan payments, cash advances and money orders.
- Assisted customers with account information inquiries and transactions.
Education
High School Diploma -
Asbury Park High
Asbury, NJ06-2009
Skills
- Business Development
- Operations Management
- Staff Development
- Marketing
- Workforce Management
- Contract Management
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Manager
Cashelmara inn
09.2022 - Current
Universal Banker
TD Bank
05.2021 - 09.2022
Universal Associate Banker Teller
Kearny Bank
02.2011 - 04.2021
High School Diploma -
Asbury Park High
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