Guadalupe Zubia
Odessa,TX
Summary
Detail-oriented Criminal Court Clerk with strong organizational skills, ensuring compliance in document preparation and confidentiality. Proven ability to manage courtroom logistics and coordinate schedules efficiently.
Fantastic at using software for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Criminal Court Clerk
Midland County
02.2023 - Current
- Processed court documents and filings, ensuring compliance with legal standards.
- Coordinated scheduling for court hearings, optimizing calendar efficiency for judges and attorneys.
- Maintained accurate case records in electronic filing systems, enhancing retrieval speed and accuracy.
- Managed courtroom logistics, facilitating smooth operations during high-volume sessions.
- Collaborated with law enforcement and legal teams to ensure timely information flow between parties.
- Facilitated smooth courtroom operations by efficiently managing calendars and scheduling hearings as needed.
Assistant Manager
Palladium Midland
01.2019 - 01.2023
- Led team initiatives to enhance operational efficiency and customer satisfaction.
- Developed training programs to improve staff performance and service quality.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Implemented new scheduling systems to improve workforce management and resource allocation.
- Ensured compliance with company policies and procedures, maintaining high operational standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Leasing Agent
Regency Square Apartments
03.2017 - 06.2018
- Managed tenant relations, resolving concerns promptly to enhance resident satisfaction.
- Conducted property tours, showcasing amenities and features to prospective renters effectively.
- Processed lease applications, ensuring compliance with company policies and local regulations.
- Coordinated move-in and move-out procedures, maintaining accurate records for transitions.
- Trained new leasing staff on operational procedures and customer service excellence.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
CSR, Sales
Oportun
04.2016 - 02.2017
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Conducted sales calls, effectively promoting financial products and services to diverse clientele.
- Utilized CRM systems to track customer interactions and ensure follow-up on leads.
- Trained new team members on company policies and best practices in customer relations.
- Collaborated with cross-functional teams to enhance sales strategies and promote product awareness.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
CSR, Sales
Buddy's Home Furnishing
05.2015 - 02.2016
- Analyzed customer feedback to identify trends and improve service offerings.
- Developed training materials that improved new hire onboarding processes for customer service roles.
- Led initiatives to streamline communication between departments, enhancing overall operational efficiency.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Responded to customer requests for products, services, and company information.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
Receptionist
Accelerated Production Systems Inc.
01.2014 - 03.2015
- Greeted and assisted clients, ensuring a welcoming atmosphere at fitness facility.
- Managed phone inquiries, providing accurate information on services and membership options.
- Scheduled appointments and classes, optimizing daily operations and client access to services.
- Processed member registrations and payments, maintaining efficient administrative workflows.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Around The Clock Fitness
08.2011 - 12.2013
- Maintained cleanliness and organization of reception area, enhancing overall facility appearance.
- Collaborated with team members to streamline front desk operations and improve customer experience.
- Handled client concerns with professionalism, fostering positive relationships and member retention.
- Utilized scheduling software to track appointments and manage class capacities effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Odessa College
Odessa, TXSkills
- Microsoft office
- Filing systems
- Ethics and integrity
- Document preparation
- Court procedures
- Confidentiality
- Strong organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Criminal Court Clerk
Midland County
02.2023 - Current
Assistant Manager
Palladium Midland
01.2019 - 01.2023
Leasing Agent
Regency Square Apartments
03.2017 - 06.2018
CSR, Sales
Oportun
04.2016 - 02.2017
CSR, Sales
Buddy's Home Furnishing
05.2015 - 02.2016
Receptionist
Accelerated Production Systems Inc.
01.2014 - 03.2015
Receptionist
Around The Clock Fitness
08.2011 - 12.2013
High School Diploma -
Odessa College