Guadalupe B. Verduzco
Edinburg,TX
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Hobby Lobby
McAllen, Texas
09.2019 - Current
- Opening and closing store, overseeing inventory management, receiving and coordinating merchandise display.
- Aided in managing daily store operations to ensure smooth workflow and customer satisfaction.
- Coordinated merchandise displays to optimize product visibility and enhance customer engagement.
- Trained new employees on company policies and procedures for efficiency.
- Assisting customer with framing and other crafts projects.
- Assisted with accounting tasks during staff absences.
Owner and operator
Spun Puffs
Edinburg, Tx
04.2012 - 08.2019
- Founder and manager of candy cotton candy business specializing on custom flavors.
- Managed daily operations and workflow for a high-demand snack production business.
- Developed marketing strategies to increase brand visibility in the local market.
- Supervised staff training and development for optimal performance and service delivery.
- Technical support.
Technical Support Representative
Panasonic Service Centre
McAllen
06.2009 - 08.2012
- Diagnosed technical issues and guided customers through troubleshooting steps.
- Collaborated with team members to resolve complex technical inquiries effectively.
- Provided customer support for Panasonic products through phone and email communications.
- Educated customers on product features and usage best practices during calls.
- Documented customer interactions and solutions in the service management system.
Customer Service Representative and Retention
T-Mobile
McAllen, Tx
05.2005 - 09.2009
- Developed retention strategies by addressing customer concerns, fostering loyalty and reducing churn.
- Resolved billing inquiries and service-related issues, enhancing customer satisfaction.
- Guided customers on T-Mobile products and service plans, ensuring informed purchasing decisions.
- Managed customer accounts using internal CRM tools effectively.
- Customer retention.
Education
Rio Grande City Texas High School
Rio Grande City, TXSkills
- Inventory management
- Sales reporting
- Retail marketing
- Operational efficiency
- Employee training
- Staff training and development
- Team leadership
- Performance management
- Team building
- Task delegation
- Goal setting
- Effective communication
- Team collaboration
- Team motivation
- Employee supervision
- Time management
- Problem solving
- Strategic thinking
- Employee development
- Reporting and documenting
- Employee development
Timeline
Assistant Manager
Hobby Lobby
09.2019 - Current
Owner and operator
Spun Puffs
04.2012 - 08.2019
Technical Support Representative
Panasonic Service Centre
06.2009 - 08.2012
Customer Service Representative and Retention
T-Mobile
05.2005 - 09.2009
Rio Grande City Texas High School