Guerlan Ekanga
Round Rock,Texas
Summary
Adaptable IT Technician with a strong background in technical support and software configuration. Proven ability to collaborate with cross-functional teams to deliver effective solutions and enhance operational performance.
Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
HCL Technologies
Austin, TX
12.2022 - Current
- Assisted in the setup and configuration of network devices, improving connectivity across departments.
- Collaborated with cross-functional teams to implement software updates, increasing system performance reliability.
- Trained new technicians on troubleshooting protocols and company policies, fostering a knowledgeable team environment.
- Documented technical procedures and solutions in knowledge base, streamlining future support requests for staff.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Troubleshot hardware and software issues to enhance system performance and user satisfaction.
Education
Associate of Science - Computer And Information Sciences
Full Sail University
Winter Park, FL03-2023
Skills
- Desktop technical support
- Hardware installation
- Software configuration
- Network troubleshooting
- Remote support
- Help desk operations
- Application installations
- Help desk management
- Application support
- Software updating
- Software upgrades
- Hardware and software repair
- Remote technical support
Certification
- Google IT Support
- [Cybersecu rity Roles, Processes & Operating System
Secu rity - Netw ork Secu rity & Database Vu lnerabilities
- System Administration and IT Infrastructure
- Google Project Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Software
Microsoft 365, Google workspace,
Microsoft Windows 10 Microsoft Windows 11
Microsoft 365 Microsoft Outlook Microsoft Teams Microsoft Excel Microsoft Word Microsoft OneDrive
IT Asset Management Asset Tracking Inventory Management Hardware Lifecycle Management
TCP/IP DNS DHCP VPN Support Network Printer Support Wi-Fi Troubleshooting
Timeline
IT Technician
HCL Technologies
12.2022 - Current
Associate of Science - Computer And Information Sciences
Full Sail University