Guerson Cruz
Summary
Dedicated and experienced waste equipment operator with over 25 years in the solid waste and recycling industry. Skilled in operating hydraulic cranes, roll-off trucks, rear loaders, and front-end trucks. Proven leadership in route supervision and strong commitment to safety and customer satisfaction. Seeking to join a public works team where my expertise and professionalism can support departmental goals.
Dedicated Heavy Duty Tow Truck Driver with extensive experience at American Repo, excelling in vehicle recovery and roadside assistance. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic. Skilled in operating various towing equipment and maintaining safety standards, ensuring prompt and reliable service in high-pressure situations.
Professional driver prepared to deliver exceptional towing and roadside assistance services. Extensive background in vehicle recovery and roadside safety, consistently ensuring safe transportation of vehicles. Known for strong team collaboration and commitment to achieving best results under varying circumstances.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Heavy Duty Tow Truck Driver
American Repo
05.2023 - Current
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Assisting and repossessing vehicles.
- Assistant manager responsibilities and team leading operations.
- Very experienced in using fork lift, Medium Duty, Bob Cat Tractors, and Heavy duty equipment trucks.
Tow Truck Driver
South Wrecker LLC.
11.2017 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Operate various types of tow trucks for vehicle recovery and transportation such as Light Duty, Medium Duty, and Heavy Duty tow trucks.
- Ensure safe handling and securing of vehicles and equipment.
- Maintain logs, perform routine checks, and assist with roadside support.
- Interact professionally with customers and ensure compliance with safety regulations.
Tow Truck Driver
Tremont Towing Inc.
07.1998 - 11.2019
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Operate various types of tow trucks for vehicle recovery and transportation.
- Ensure safe handling and securing of vehicles and equipment.
- Maintain logs, perform routine checks, and assist with roadside support.
- Interact professionally with customers and ensure compliance with safety regulations.
Solid Waste Truck Driver
Southern Waste Systems (SWS)
10.2004 - 10.2009
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated roll-off trucks for construction and municipal waste removal.
- Maintained equipment and performed daily inspections.
- Adhered to assigned routes and ensured timely pick-up and disposal.
- Assisted with site safety and reported hazardous conditions.
Garbage Truck Driver
Waste Management Inc.
07.2003 - 07.2004
- Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
- Increased productivity by completing assigned routes within specified timeframes despite weather or road conditions challenges.
- Operated roll-off, rear loader, and front-end garbage trucks.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Demonstrated adaptability when covering different routes as needed, maintaining high levels of performance regardless of unfamiliar territory.
- Completed collection assignments for residential and commercial routes.
- Maintained route logs and communicated with supervisors about route issues.
- Delivered waste to disposal and recycling facilities.
Garbage Truck Driver
BFI Waste Services / Recycling Division
06.2001 - 07.2003
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Provided curbside recycling pickup using roll-off and rear-loading trucks.
- Ensured proper separation of recyclable materials.
- Performed equipment checks and ensured route efficiency.
Auto Body Technician
R&H Body Shop
06.1997 - 12.1997
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Replaced and repaired vehicle parts according to work order instructions.
Education
28 September
Havana, CubaSkills
- Strong work ethic
- Towing equipment operation
- Safe driving practices
- Customer service
- Team leading and management skills
- Operating all types of towing equipment and trucks
- Operation of hydraulic clam bucket cranes
- Organization and planning
- Heavy lifting
- Roadside assistance
- Vehicle maintenance and repair
- Stress tolerance
- Roadside assistance experience
- Vehicle recovery expertise
- Patience and empathy
- Safety management
- Roll-off, rear loader & front-end truck experience
- Vehicle maintenance & inspection
- Crew supervision and route management
- Public communication & complaint handling
- Knowledge of municipal waste collection procedures
- Safety-first mindset and proper PPE usage
- Traffic laws compliance
- Safe driving
- Bin delivery
- Heavy equipment operation
- GPS technology
- Vehicle inspection
- Waste disposal
- Work log maintenance
- Hand-eye coordination
Certification
- • Valid Commercial Driver's License (CDL)
- • Clean Driving Record
- • Equipment Safety & Maintenance Training
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Heavy Duty Tow Truck Driver
American Repo
05.2023 - Current
Tow Truck Driver
South Wrecker LLC.
11.2017 - Current
Solid Waste Truck Driver
Southern Waste Systems (SWS)
10.2004 - 10.2009
Garbage Truck Driver
Waste Management Inc.
07.2003 - 07.2004
Garbage Truck Driver
BFI Waste Services / Recycling Division
06.2001 - 07.2003
Tow Truck Driver
Tremont Towing Inc.
07.1998 - 11.2019
Auto Body Technician
R&H Body Shop
06.1997 - 12.1997
28 September
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