Guilherme Silva
Weymouth,MA
Summary
Dynamic District Manager with proven success at Dunkin' Donuts & Starbucks , adept at driving operational efficiency and team performance across multiple locations. Expert in business analysis and employee training, achieving significant cost reductions while enhancing customer service excellence. Recognized for effective communication and leadership skills, fostering a high-performing work environment.
Overview
4
4
years of professional experience
Work History
District Manager
Dunkin' Donuts
Quincy, MA
04.2024 - Current
- Oversee operations of 10 stores, ensuring all aspects of business, including food costs, payroll, and inventory, are within budget and aligned with company standards.
- Lead and support store managers, providing guidance on operational efficiency, cost control, and staff management to drive consistent performance and profitability.
- Monitor and analyze financial reports to identify opportunities for cost reduction and operational improvements across multiple locations.
- Drive recruitment efforts, hiring and onboarding staff to ensure proper staffing levels and maintain high service standards across all locations.
Assistant Store Manager
Edgartown Meat and Fish
Edgartown, MA
08.2021 - 04.2024
- Provides management responsibilities in a meat and fish market with the meat department, café, and groceries
- Provide supervision to employees and help with the customer needs
- Provide customer service to diverse clients
- Bank Account, E-mails, Communicate with sub-contractors and Employees
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Trained new employees on store policies, procedures and customer service standards.
Bookkeeper
Island Concrete Service
Vineyard Haven, MA
12.2022 - 03.2024
- Work with concrete-related projects
- Provided office business support by working with QuickBooks
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Matched orders with invoices and recorded required information.
Education
bachelor’s degree - Criminal Justice
Bridgewater State University
09.2024
associate degree - Criminal Justice
Cape Cod Community College
05.2024
Skills
- Multi-Location Management
- Time-management skills
- Effective communication
- Operational Efficiency
- Leadership skills
- Team management
- Problem-solving
- Critical thinking
- Customer Service Excellence
- Leadership & Team Management
- Compliance & Safety
- Employee training
- Multitasking
- Business and operations analysis
- Sales quota management
Timeline
District Manager
Dunkin' Donuts
04.2024 - Current
Bookkeeper
Island Concrete Service
12.2022 - 03.2024
Assistant Store Manager
Edgartown Meat and Fish
08.2021 - 04.2024
bachelor’s degree - Criminal Justice
Bridgewater State University
associate degree - Criminal Justice
Cape Cod Community College
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