Guillanys Rivera
Jacksonville
Summary
Results-driven professional with expertise in inventory management, merchandise presentation, and customer service. Proven track record in optimizing product availability and enhancing customer engagement. Strong collaborator leading teams to improve performance and streamline operations.
Overview
2
2
years of professional experience
Work History
Merchandise Manager
Dollar Tree Stores
Jacksonville, FL
03.2024 - Current
- Managed inventory levels to optimize product availability and minimize stockouts.
- Developed merchandise displays to enhance customer engagement and drive sales.
- Analyzed sales data to identify trends, informing purchasing decisions and product placement.
- Coordinated promotional events to increase store traffic and improve brand visibility.
- Trained team members on merchandising standards and operational procedures for consistency.
- Led weekly team meetings to review performance metrics and strategize for upcoming promotions.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Participated in training sessions to improve product knowledge and service skills.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Interacted with customers to obtain feedback and drive satisfaction.
Curbside Shopper Leads
Freshfields Farm
Jacksonville, FL
08.2024 - 02.2025
- Assisted customers with curbside pickup, ensuring accurate order fulfillment and timely service.
- Operated point-of-sale systems to process transactions efficiently and maintain inventory records.
- Collaborated with team members to streamline order picking and improve overall customer experience.
- Maintained cleanliness and organization of shopping area to enhance safety and accessibility for customers.
- Managed team schedules to optimize workflow efficiency and resource allocation.
- Coordinated project timelines and communicated updates to stakeholders effectively.
- Managed and motivated employees to be productive and engaged in work.
Cashier
IGA Supermarket
Jacksonville, IL
03.2024 - 08.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions efficiently while ensuring accuracy.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Monitored inventory levels at the register and communicated restocking needs promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Homeschooled
Jacksonville, FL05-2023
Skills
- Inventory management
- Merchandise presentation
- Merchandise allocation
- Retail display setup
- Inventory control
- Microsft
- exel
- customer service
- Fast learner
- bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Curbside Shopper Leads
Freshfields Farm
08.2024 - 02.2025
Merchandise Manager
Dollar Tree Stores
03.2024 - Current
Cashier
IGA Supermarket
03.2024 - 08.2024
High School Diploma -
Homeschooled