Guillean De Los Santos
Pflugerville
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Nasha
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Agent
Avid Hotel Austin NW- Lakeline
02.2024 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
IRD-Server
Commodore Perry Estate
11.2022 - 12.2023
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Front Desk Agent
La Quinta Inn & Suites
03.2022 - 11.2022
- Kept records of room availability and guest accounts, manually or using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Responded to inquiries and room requests made online, by phone and via email.
- Assisted guests at check-in, providing information on various services within hotel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Computed bills, collected payments and made change for guests.
Uniform Attendant
Fairmont
12.2019 - 12.2020
- Responsible for sorting, receiving, and distributing clean uniforms
- Examined items to ensure cleanliness and quality
- Communicated with employees and clientele in an attentive, friendly, courteous, and service-oriented manner
- Operated different types of machines related to processing of uniforms
- Coordinated with supervisors to ensure needs were met and staff availability was adequate
- Processed requests using Invotech and communicated updates via email
- Performed other duties as needed.
Education
No Degree - Dental Assistant
Austin Community College
Austin, TXBachelors of Science Hotel And Restaurant Management - Cruise Ship Services
John B. Lacson Colleges Foundation - Bacolod
Bacolod City, Negros Occidental04.2017
Skills
- Time Management
- Pressure Management
- Microsoft Office
- Communication
- Teamwork
- Bilingual
- Adaptability
- Customer Service
- Strong work ethic
Certification
- CPR/AED Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Nasha
02.2024 - Current
Front Desk Agent
Avid Hotel Austin NW- Lakeline
02.2024 - 05.2024
IRD-Server
Commodore Perry Estate
11.2022 - 12.2023
Front Desk Agent
La Quinta Inn & Suites
03.2022 - 11.2022
Uniform Attendant
Fairmont
12.2019 - 12.2020
No Degree - Dental Assistant
Austin Community College
Bachelors of Science Hotel And Restaurant Management - Cruise Ship Services
John B. Lacson Colleges Foundation - Bacolod
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