Guillermina Aguilar-Alor
Oxford,NC
Summary
Adaptable professional with a background in customer service and operations management. Known for strong problem-solving skills and effective decision-making, committed to delivering exceptional customer experiences and enhancing team performance. Excited to bring a positive impact to your practice or business.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Mezcalito
Henderson, NC
02.2023 - 02.2025
- Assisted in daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained staff in customer service techniques and menu knowledge to enhance guest satisfaction.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Server
Mezcalito
Henderson, NC
03.2022 - 02.2023
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Assisted in training new servers on restaurant protocols and service techniques.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization of dining areas while serving up to 20 guest at one time
Machine Operator
IDEAL Fastener Corporation
Oxford, NC
03.2021 - 02.2022
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Responded promptly to equipment malfunctions, troubleshooting issues to maintain continuity in operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Line Supervisor
Bailey Farms Inc
Oxford, NC
06.2019 - 07.2020
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated workflow among team members to optimize production efficiency and minimize downtime.
- Trained new employees on equipment usage and operational procedures to enhance competency and safety.
- Conducted regular inspections of machinery, implementing preventive maintenance to reduce breakdowns.
Education
Dental Assistant I - Dental Hygiene
NC Dental U
Wake Forest, NC12-2021
High School Diploma -
Granville Central High School
Stem, NC06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Bilingual (Spanish & English)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Mezcalito
02.2023 - 02.2025
Server
Mezcalito
03.2022 - 02.2023
Machine Operator
IDEAL Fastener Corporation
03.2021 - 02.2022
Line Supervisor
Bailey Farms Inc
06.2019 - 07.2020
Dental Assistant I - Dental Hygiene
NC Dental U
High School Diploma -
Granville Central High School