Guillermina Segura
SAN ANTONIO,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Focused on successful team building, reliable team player committed to building high-performing teams. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Salelytics
04.2020 - Current
- Improved operational efficiency by streamlining processes and all manager duties.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with client, resulting in better improvement service quality.
- Developing and providing new ideas and suggestions to run the program smooth.
Senior Customer Care Associate
Salelytics
05.2016 - 04.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Monitoring calls for all associates.
- Coaching and developing goals for the associates.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in swift resolutions.
Education
Medical Assistant -
Kaplan College - Columbus
San Antonio, TX04.2018
No Degree - Medical Assisting
San Antonio College
San Antonio, TX03.2017
Skills
- Customer Service
- Logistics Oversight
- All Office Skills
- Call Center Experience
- Report Searching
- Interaction Admin
- ICBM
- Health and Safety Compliance
- Incidents Management
- Business Planning
- Hiring experience
- Performance Reporting
Languages
Spanish
Full Professional
Timeline
Operations Manager
Salelytics
04.2020 - Current
Senior Customer Care Associate
Salelytics
05.2016 - 04.2020
Medical Assistant -
Kaplan College - Columbus
No Degree - Medical Assisting
San Antonio College
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