Guillermo Alfonso Hernandez Marquez
El Paso,TX
Summary
Experienced professional in customer product care service, commercial, and post-sales areas. Proficient in logistics and purchasing with a strong track record in managing annual forecasts and budgets. Skilled in strategic analysis and project management, enabling the development of innovative solutions that drive product and service promotion. Committed to leveraging skills to tackle new challenges and consistently deliver exceptional results.
Overview
2022
2022
years of professional experience
Work History
Purchasing Assistant
Water Lilies Food, LLC
- Prepare and review purchase orders (POs) to ensure production materials are supplied accurately and without errors
- Monitor open POs, ensuring on-time delivery and proactively addressing any potential delays
- Communicate any shortages or concerns promptly and effectively
- Procure indirect materials, such as manufacturing supplies, as needed, aiming for optimized pricing and availability
- Document and track supplier issues for resolution by the Senior Buyer
- Provide insights on supplier performance to support decision-making
- Complete additional purchasing duties and projects as assigned by management
- Support Role for Sauce Business with Wegmans Account
- Assist the Sales team in managing the Wegmans account for the Sauce business, valued at $10MM
- Handle key account processes, including sales orders, purchase orders, and invoicing
- Provide follow-up support on new projects, ensuring timelines and goals are met
- Execute action plans to enhance client relationships and drive account growth
Dispatch and Validation Coordinator
Comercial e Importadora Audiomusica SA
10.2018 - 11.2021
- Ensure timely and accurate dispatch of goods to retail stores and dealer customers
- Oversee all logistics activities, including inventory management and distribution
- Maintain transportation logs to track distribution and delivery processes
- Optimize response times to enhance efficiency in logistics operations
- Communicate discrepancies in receipts to the billing department for credit note issuance
General Store Manager
HARDSOFTCELL SERVICE
05.2010 - 04.2018
- Oversee operations of reverse logistics in collaboration with Brightstar and carriers in Venezuela (Movistar, Digitel, and Movilnet)
- Drive improvements in key business performance indicators (KPIs)
- Manage inventory control and optimize stock levels
- Develop and implement customer loyalty programs
- Oversee annual budgeting and financial management
- Monitor and control point-of-sale operations
- Enhance product portfolio in-store through effective visual merchandising
- Implement new service strategies to boost customer satisfaction (Customer Care Program) and gather feedback (Voice of Customer - VOC)
Mobile post-sales SVC deputy manager
LG Electronics Inc
11.2010 - 05.2010
- Implementation and Execution of Technical Support and Training Projects in the LG After-Sales Workshop Network
- Implement and manage technical support and training projects for LG’s after-sales workshop network, including 13 authorized ASC workshops with a team of 10 direct reports
- Oversee operations for major Venezuelan carriers (Telefónica Movistar, Digitel, Movilnet)
- Manage carrier 'Seeds Stock' inventory and track DOA/DAP cases, coordinating post-sales reconciliations
- Prepare and submit 'quality control' failure reports to the Korea factory to reduce laboratory return rates
- Maintain and improve SLA and VOC compliance levels
- Strengthen relationships with senior management in the carriers’ after-sales departments
- Execute mobile inventory projections for Venezuela in collaboration with headquarters in Korea
- Prepare and present KPI-based management reports for the company's senior management
Education
Electronics Technician Degree -
ANTONIO JOSE DE SUCRE UNIVERSITY INSTITUTE OF TECHNOLOGY
11.2001
Skills
- Order tracking
- Vendor Relationship Management
- Demand forecasting
- Procurement
- Supplier negotiation
- Purchase order processing
Timeline
Dispatch and Validation Coordinator
Comercial e Importadora Audiomusica SA
10.2018 - 11.2021
Mobile post-sales SVC deputy manager
LG Electronics Inc
11.2010 - 05.2010
General Store Manager
HARDSOFTCELL SERVICE
05.2010 - 04.2018
Purchasing Assistant
Water Lilies Food, LLC
Electronics Technician Degree -
ANTONIO JOSE DE SUCRE UNIVERSITY INSTITUTE OF TECHNOLOGY
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