GUILLERMO ARELLANO
Brooklyn,NY
Summary
Dynamic Hospitality Professional with over 5 years of experience in high-volume food and beverage environments. Proven track record in supervising diverse teams, managing daily operations for Hilton brands, and delivering exceptional guest satisfaction. Expert in bilingual communication, staff training, and maintaining rigorous service standards in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Longe Restaurant
New York, NY
- Oversaw front-of-house operations and assisted in managing staff performance and shift rotations.
- Ensured consistent food safety and quality standards while resolving operational bottlenecks.
Food and Beverage Assistant
Hampton Inn by Hilton
New York, NY
05.2024 - 04.2026
- Optimized daily F&B operations in a high-occupancy hotel, ensuring 100% compliance with Hilton brand standards.
- Streamlined inventory management and supply organization to reduce waste and ensure product availability.
- Led onboarding for new hires, focusing on service excellence and rigorous sanitation protocols.
- Collaborated with kitchen and management teams to ensure timely service during peak hours.
Food and Beverage Supervisor
Embassy Suites by Hilton
New York, NY
07.2023 - 05.2024
- Directed shift operations and supervised a diverse staff to enhance team efficiency and guest experience.
- Served as a primary bilingual liaison (English/Spanish) between management and staff to ensure clear communication.
Office Clerk
Butter Restaurant
Manhattan, NY
05.2021 - 04.2022
- Managed administrative workflows, including scheduling, record-keeping, and reporting using Microsoft Excel.
- Improved front-office efficiency by organizing filing systems and handling high-volume customer inquiries.
Education
Bachelor’s Degree -
Jose Maria Vargas University
Caracas, VenezuelaSkills
- Operations: F&B Management, Inventory Control, POS Systems, Scheduling, Quality Assurance
- Leadership: Team Supervision, Staff Training & Onboarding, Conflict Resolution
- Technical: Microsoft Office, Google Workspace, Administrative Support
- Soft Skills: Problem Solving, Multitasking, Professional Communication
Accomplishments
- Resolved product issue through consumer testing.
Certification
Knowledge of food safety and sanitation practices.
ADDITIONAL INFORMATION
Languages: Spanish (Native), English (Advanced/Bilingual).
Timeline
Food and Beverage Assistant
Hampton Inn by Hilton
05.2024 - 04.2026
Food and Beverage Supervisor
Embassy Suites by Hilton
07.2023 - 05.2024
Office Clerk
Butter Restaurant
05.2021 - 04.2022
Assistant Manager
Longe Restaurant
Bachelor’s Degree -
Jose Maria Vargas University