Guillermo Cerda
Prospect Park,NJ
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
10
10
years of professional experience
Work History
Personal Banker, Supervisor
Valley Bank
12.2017 - Current
- Achieved customer service targets while consistently meeting sales goals
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Volunteer
Newark LGBTQ Center
02.2017 - 05.2019
- Organized and facilitated a young adult book club featuring titles such as Giovanni’s Room, Camila, and Redefining Realness: My Path to Womanhood, Identity, Love & So Much More.
- Used strong interpersonal communication skills to convey information to others.
Intern
Mommy Mogul
11.2017 - 09.2018
- Researched hip-hop trivia for mobile apps Toss That & Hip Hop on the Rocks
- Promoted Toss That, Next Stop Hip Hop, and Hip Hop on the Rocks across social media platforms including Instagram, Facebook, Twitter, and YouTube
- Spearheaded promotional efforts on Instagram, Facebook, Twitter, and YouTube for the debut episode of Next Stop Hip Hop.
Cashier
Kid City
09.2014 - 12.2017
- Managed and maintained cash flow operations to ensure financial stability.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Post Baccalaureate Certificate in Criminology and Criminal Justice -
Portland State University
Portland, OR05.2022
Bachelor of Arts in English -
Montclair State University
Montclair, NJ05.2018
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Publisher, and Access
- Performs calculator functions for various financial forms in business
- Organizational skills that help work run an efficient and smooth workstation
- Relationship Building
- Branch operations
- Client Relationship Management
Timeline
Personal Banker, Supervisor
Valley Bank
12.2017 - Current
Intern
Mommy Mogul
11.2017 - 09.2018
Volunteer
Newark LGBTQ Center
02.2017 - 05.2019
Cashier
Kid City
09.2014 - 12.2017
Post Baccalaureate Certificate in Criminology and Criminal Justice -
Portland State University
Bachelor of Arts in English -
Montclair State University
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