Guillermo Epitacio Garza Jr.
Prosper
Summary
Organized and motivated professional with a proven ability to address challenges effectively. Strong work ethic and adaptability in dynamic environments contribute to success. Exceptional interpersonal skills foster collaboration and enhance team performance. Quick learner with a history of independently mastering new skills. Relocated to Texas to seek broader professional growth opportunities and to strategically prepare for dental school admission through clinical development.
Overview
8
8
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Hot Springs
12.2025 - 02.2026
- Coordinated patient scheduling and appointment confirmations via daily phone calls.
- Assisted patients in comprehending treatment plans and financial options, including the Aspen Dental Savings Plan.
- Facilitated effective communication among patients, dentists, and administrative staff.
- Verified patients' insurance and payment methods during check-in processes.
- Maintained accurate patient records and documentation using EPMS.
Operations Manager
CTH Local Trading Card Company
Hot Springs
03.2024 - 08.2025
- Managed daily operations of trading card inventory and distribution processes.
- Developed standard operating procedures for receiving and shipping merchandise.
- Supervised the day-to-day workflow of employees to maximize productivity and maintain quality standards.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Office Lead Receptionist
Summit Dental Groups
Hot Springs
09.2021 - 03.2024
- Enhanced office efficiency by welcoming patients and managing scheduling for dental procedures.
- Streamlined patient scheduling system, significantly improving overall office productivity.
- Filed and submitted insurance claims for Medicaid, Medicare supplements, and other providers.
- Educated patients on utilizing insurance benefits through daily appointment reminders.
- Trained new front office staff in procedures and effective patient management systems.
- Authored a front desk manual for Summit Dental in 2024 before departure.
Registered Dental Assistant (RDA)
MYSA Dental
San Antonio
02.2021 - 07.2021
- Established a new dental office in collaboration with Dr. Khushbu Malhotra and her team.
- Organized and equipped waiting room, office, lab, and operatories for optimal functionality.
- Assisted patients in preparation for dental examinations and procedures.
- Supported the dentist during routine exams, cleanings, fillings, crowns, extractions, and root canals.
- Executed chairside duties including dental x-rays, prophylaxis, and sterilization procedures.
Dining Room Assistant
Omni La Mansion Del Rio
San Antonio
07.2018 - 03.2020
- Welcomed guests to Las Canarias, a four-diamond restaurant, ensuring exceptional service through teamwork.
- Executed cross-training as server, bartender, and food runner to enhance guest satisfaction.
- Maintained a clean and healthy work environment while fostering positive guest interactions.
Education
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
San Antonio, TX08-2021
Skills
- Leadership and teamwork
- Accountability
- Detail orientation
- Technical proficiency
- Analytical problem solving
- Effective communication
- Goal achievement
- Proficient in Open Dental and EPMS
Awards
- Global Hours Certificate, VAW, 06/22
- BOLD Scholarship, GSA HD, 05/21
- Valero Endowed Scholarship, UTSA, 08/17
Languages
English
Native/ Bilingual
ASL
Native/ Bilingual
Spanish
Professional
Timeline
Patient Experience Coordinator
Aspen Dental
12.2025 - 02.2026
Operations Manager
CTH Local Trading Card Company
03.2024 - 08.2025
Front Office Lead Receptionist
Summit Dental Groups
09.2021 - 03.2024
Registered Dental Assistant (RDA)
MYSA Dental
02.2021 - 07.2021
Dining Room Assistant
Omni La Mansion Del Rio
07.2018 - 03.2020
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio