Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashley Elliott

Madison Heights

Summary

Patient experience professional with comprehensive background in healthcare administration. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Strong focus on team collaboration and adaptability to changing needs. Expertise in patient relations, conflict resolution, and service improvement. Dependable and results-driven with commitment to fostering positive healthcare environment and management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Experience Coordinator

Athletico Physical Therapy
02.2020 - Current
  • Coordinated patient feedback initiatives to enhance service delivery and satisfaction.
  • Developed training materials for staff on best practices in patient engagement.
  • Implemented streamlined processes for handling patient inquiries and complaints.
  • Collaborated with healthcare teams to identify areas for service improvement.
  • Monitored compliance with regulatory standards related to patient care and experience.
  • Facilitated support groups for patients and caregivers, promoting emotional well-being and a sense of community.
  • Collaborated with marketing teams to develop patient testimonials, promoting the organization''s commitment to exceptional care experiences.
  • Established partnerships with local organizations to provide additional resources for patients and their families during times of need.
  • Analyzed trends in patient feedback data to identify opportunities for continuous improvement within the organization''s care delivery model.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Office Coordinator Float

Athletico Physical Therapy (Detroit Downtown, Metro Detroit Clinics)
07.2019 - 02.2020
  • New patient intakes
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Payments such as copays, POA, and checks
  • Verifying health insurance benefits
  • Cleaning the clinic
  • Coordinated daily office operations to enhance workflow efficiency and productivity.
  • Managed scheduling for patient appointments, ensuring optimal use of clinic resources.

Physical Therapist Technician

Athletico Physical Therapy (Royal Oak, Most Metro Detroit Clinics)
09.2016 - 07.2019
  • Assisted in implementing treatment plans under supervision of licensed physical therapists.
  • Maintained accurate patient records and documentation to ensure compliance with regulations.
  • Supported rehabilitation exercises for patients, promoting mobility and strength recovery.
  • Educated patients on exercise techniques and safety protocols to enhance therapeutic outcomes.
  • Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.

Physical Therapist Technician

Institute for Athletic Medicine & Physical Therapy
01.2016 - 05.2016
  • Collaborated with multi-disciplinary teams to optimize patient care strategies and progress tracking.
  • Mentored junior technicians on procedure adherence and best practices for patient support.
  • Streamlined workflow processes, improving efficiency in daily operations within clinics.
  • Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
  • Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
  • Provided compassionate care to patients, fostering a supportive environment conducive to healing and recovery.

Education

Diploma -

Lamphere High School
01.2013

Bachelor of Science - Kinesiology

Concordia University
Chicago, IL
05-2024

Skills

  • Leadership qualities
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Punctual and hardworking
  • Multitasking
  • Problem-solving abilities
  • Calm and effective under pressure
  • Excellent communication
  • Organizational skills
  • Relationship building
  • Healthcare
  • Teamwork and collaboration

Accomplishments

National Society of Leadership and Success

Athletico Physical Therapy Accomplishments/Events

  • Onboarding Buddy for the mentorship program of new hires
  • Volunteer of the Operations Committee
  • · Detroit Regional Chamber Events (International Women’s Day x3)
  • · Detroit Athletico Sponsors of Gaelic League/Irish – American Club
  • · Detroit St. Patrick’s Day Parade
  • · Mosaic Youth Theatre of Detroit
  • · Dew What You Say Halloween 5k – WSU PT
  • · Annual Rock CF Rivers Half Marathon
  • · Detroit City Football Club Golf Outing
  • · Detroit Zoo 5k
  • · Detroit Fight for Air Climb – The American Lung Association
  • Partners with WeRun313 club in Detroit

Certification

  • CPR Certified – American Heart Association, Basic Life Support for the Healthcare Provider (BLS)

Timeline

Patient Experience Coordinator

Athletico Physical Therapy
02.2020 - Current

Office Coordinator Float

Athletico Physical Therapy (Detroit Downtown, Metro Detroit Clinics)
07.2019 - 02.2020

Physical Therapist Technician

Athletico Physical Therapy (Royal Oak, Most Metro Detroit Clinics)
09.2016 - 07.2019

Physical Therapist Technician

Institute for Athletic Medicine & Physical Therapy
01.2016 - 05.2016

Diploma -

Lamphere High School

Bachelor of Science - Kinesiology

Concordia University

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