Tiffany Lenhart
Patient Service Representative
Des Moines,IA
Summary
Detail-oriented Patient Service Representative knowledgeable in medical terminology and scheduling. Ready to bring 22 years of relevant work experience to your team.
Overview
22
22
years of professional experience
Work History
Patient Experience Coordinator
21st Century Rehab, PC
04.2010 - 01.2024
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained well-organized front desk, contributing to welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at time of service.
- Supported new Patient Service Representatives' orientation process by sharing expertise on office procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Built and maintained positive working relationships with patients and staff.
- Contributed to clinic growth through exceptional customer service, resulting in increase of returning patients and word-of-mouth referrals.
- Maintained confidentiality while managing sensitive information about patients' medical history, treatment plans, and personal circumstances.
Medical Receptionist
Des Moines Physical Therapy
09.2007 - 04.2010
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
Outpatient Testing Coordinator
Iowa Ortho
02.2003 - 04.2007
- Scheduled Physical and Occupational Therapy appointments and follow-up appointments.
- Scheduled tests for patients (i.e. MRIs, Bone Scans, DEXA Scans, CT Scans, etc.).
- Obtained authorizations and referrals for said tests and appointments.
- Completed Short and Long Term Disability Forms for various physicians.
Medical Receptionist
Iowa Ortho
07.2002 - 06.2003
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
Education
No Degree - Administrative Assistant
American Institute of Business
Des MoinesHigh School Diploma -
Ottumwa High School
Ottumwa, IA06.1988
Skills
- Leadership Qualities
- Registration and Scheduling
- Gathering Information from Patients
- Database Search and Data Entry Skills
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Explaining Policy and Procedures
- Benefits Explanation
- Documenting and Recording Information
- Administrative and Office Support
References
Available upon request.
Work Preference
Work Type
Full TimeImportant To Me
Paid time offPaid sick leaveHealthcare benefitsWork from home optionTimeline
Patient Experience Coordinator
21st Century Rehab, PC
04.2010 - 01.2024
Medical Receptionist
Des Moines Physical Therapy
09.2007 - 04.2010
Outpatient Testing Coordinator
Iowa Ortho
02.2003 - 04.2007
Medical Receptionist
Iowa Ortho
07.2002 - 06.2003
No Degree - Administrative Assistant
American Institute of Business
High School Diploma -
Ottumwa High School
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