Guillermo Lievano

• Recommended products and services to customers based on personalized needs.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Acted as first point of contact for visiting clients and customers.
• Assisted and oriented patients to enter facilities.

• Consulted with customers on food selections and custom order requests.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Complied with company policies, objectives and communication goals.
•Completed thorough opening, closing and shift change functions to maintain operational standards each day.
•Supervised and trained customer service team members to provide exceptional service, driving retention
and satisfaction.