Guillermo Silva
Silver Spring,MD
Summary
Industrious and observant Overnight Supervisor with many years of diverse experience leading productive teams and operations during both peak and non-peak hours and shifts. Committed to building cohesive and collaborative teams that strive to meet common goals. Safety-focused leader with proven success as trainer, mentor, and forthright communicator.
Resourceful Overnight Supervisor known for high productivity and efficient task completion. Possess specialized skills in staff management, inventory control, and emergency response preparedness. Excel in communication, problem-solving, and leadership, ensuring smooth operations during nighttime shifts.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
2005
2005
years of post-secondary education
Work History
Overnight supervisor
Homedepot
Silver Spring, Maryland
05.2016 - Current
- Supervised nightly operations and ensured compliance with safety standards.
- Managed team workflow and delegated tasks for efficient store restocking.
- Trained new associates on store procedures and customer service expectations.
- Monitored inventory levels and assisted in stock replenishment processes.
- Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
- Complied with company policies, objectives and communication goals.
- Conducted nightly audits of merchandise displays for accuracy and organization.
- Coordinated with management on staff scheduling and labor needs overnight.
- Enforced store policies and maintained a clean, safe working environment.
- Monitored employee performance and provided feedback on areas needing improvement.
- Maintained safe work and collaboration spaces for night employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Teller
SunTrust
Washington, Dc
02.2005 - 02.2016
- Processed customer transactions accurately and efficiently at a retail location.
- Managed cash drawer, ensuring correct funds and balancing at shifts' end.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of the teller area for optimal service.
- Collaborated with team members to enhance customer experience during peak hours.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Followed up on requests from customers in a timely manner.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Maintained accurate records of all transactions for compliance purposes.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Education
Montgomery College
Rockville Campus , MdSkills
- Team management
- Employee training
- Inventory control
- Safety compliance
- Customer service
- Conflict resolution
- Time management
- Workflow optimization
- Goal oriented
- Policy enforcement
- Verbal and written communication
Languages
Spanish
Native language
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2
Timeline
Overnight supervisor
Homedepot
05.2016 - Current
Teller
SunTrust
02.2005 - 02.2016
Montgomery College