Guillermo Velasquez
Far Rockaway,NY
Summary
Bilingual English and Spanish professional with 2+ years of management experience and a strong background in customer service, financial transactions, and daily operations. Highly organized and dependable multitasker with the ability to efficiently manage competing priorities in fast-paced environments. Experienced in leading teams, assisting customers, handling sensitive information, and maintaining accuracy and attention to detail. Strong communication and interpersonal skills with a commitment to providing excellent customer service and building positive client relationships.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Retail Sales Leader
Express
630 Old Country Rd Garden City, NY 11530 United S
04.2024 - Current
- Led team in achieving sales goals through effective coaching and performance management.
- Implemented visual merchandising strategies enhancing product presentation and customer engagement.
- Analyzed sales data to identify trends, driving inventory management and stock replenishment decisions.
- Developed training programs for new hires, improving onboarding experience and staff retention rates.
- Knowledgeable with creating bank deposits.
- Responsible for ensuring all registers are properly counted out on closing shift , and also opening all registers for any morning shift.
Lead Surgical Coordinator
Manhattan Eye, Ear and Throat Hospital
210 E 64th St New York, NY 10065 United States
01.2023 - 01.2024
- Coordinated surgical schedules to optimize resource allocation and patient flow.
- Managed pre-operative assessments, ensuring compliance with hospital protocols and patient safety standards.
- Collaborated with multidisciplinary teams to streamline communication and enhance patient care pathways.
- Implemented electronic health record updates for accurate tracking of surgical procedures and outcomes.
- Trained new staff on operational procedures, fostering a culture of efficiency and teamwork.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Collected payments for all out of pocket costs. Entered them into an electronic payment system.
Surgical Coordinator
Sightmd
New York , Ny
06.2022 - 09.2022
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
Opthalmic Tech / Claims & Surgical Coordinator
Leonard A. Feiner M.D,P.C.
Lawrence, NY
09.2018 - 06.2022
- Monitored insurance claims and coordinated efficient processing
- Performed specialty test on patients, including visual fields, pachymetry, and corneal topographies.
- Cleaned and sterilized the opthalmic equipment and instruments between each patients. Readied supplies for new patients arrivals.
- Collected and documented medical history information from each patient to help the doctor assess overall health.
- Answered telephone calls about ocular emergencies to triage issues and coordinate.
- Engaged positively with patients to help each one feel comfortable with tests and procedures.
- Work quickly to perform intakes and maintain smooth patient flow.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
Cashier/Head Cashier
Golden Farms
Ozone Park, NY
03.2016 - 01.2019
- Counted money in cash drawers at the start of each shift and balanced drawers at the end of each shift.
- Maintained merchandise display, including endcaps, floor displays, and aisles.
- Ordered, stocked and rotated inventory.
- Assisted customers with locating items, answering questions and providing direction and service.
- Processed cash register transaction by inputting product cost and giving back change.
Store Associate
SEASONS
Lawrence, NY
09.2014 - 12.2015
- Stocked shelves, checked in vendors, and updated pricing along with inventory information.
- Served customers attentively and introduced products and service according to unique expressed or perceived needs.
- Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience.
Education
High School Diploma -
High School For Law Enforcement And Public Safety
Jamaica, NY06.2014
Skills
- Claim handling
- Fluent in English and Spanish
- Clerical
- Excellent interpersonal skills
- Microsoft Office
- Excel sheets
- Multi-line telephone skills
- Data entry
- Cash handling
- Math proficiency
Languages
Spanish
Native or Bilingual
En
Native or Bilingual
Timeline
Retail Sales Leader
Express
04.2024 - Current
Lead Surgical Coordinator
Manhattan Eye, Ear and Throat Hospital
01.2023 - 01.2024
Surgical Coordinator
Sightmd
06.2022 - 09.2022
Opthalmic Tech / Claims & Surgical Coordinator
Leonard A. Feiner M.D,P.C.
09.2018 - 06.2022
Cashier/Head Cashier
Golden Farms
03.2016 - 01.2019
Store Associate
SEASONS
09.2014 - 12.2015
High School Diploma -
High School For Law Enforcement And Public Safety