Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guillermo Villalon Salazar

Summary

Dynamic and self-motivated professional with a proven track record at Auto Rescue Solutions, excelling in roadside assistance and vehicle repair. Demonstrated expertise in mechanical troubleshooting and customer service, achieving a high success rate in on-site vehicle issue resolution. Skilled in safe driving practices and emergency repairs, complemented by strong problem-solving abilities and a commitment to quality service.

Overview

8
8
years of professional experience

Work History

Roadside Assistance Technician

Auto Rescue Solutions
Houston, TX
09.2020 - Current
  • Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
  • Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
  • Supported company goals by always prioritizing quality service over quantity of completed calls per shift.
  • Fostered strong working relationships with local towing companies to ensure efficient and reliable tow service for customers when needed.
  • Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
  • Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
  • Prevented potential future breakdowns with proactive maintenance recommendations based on vehicle assessment findings.

Warehouse Worker

Amazon
10550 Ella Blvd Houston Tx 77038
08.2019 - 10.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50 pounds.

Crew Member

Chick-fil-A
Houston, TX
06.2018 - 07.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Trainer

McDonald's
3611 N Main St Houston Tx 77009
10.2016 - 07.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma -

Aldine High School
Houston, TX
06.2019

Skills

    Customer Service

    Safe Driving Practices

    Heavy Lifting Abilities

    Tire changing

    Fuel Delivery

    Team Player

    Problem-Solving

    Attention to Detail

    Replacing parts

    Work Area Cleanliness

    Parts Replacement

    Valid Driver's License

    Decision-Making

    Vehicle Inspection

    Route Navigation

    Mechanical Troubleshooting

    Roadside Assistance

    Emergency Repairs

    Lockout assistance

    Battery Jumpstarting

    Battery Changing

    Basic Mathematics

    New Employee Training

    Picking and Packing

    Packaging and Labeling

    Heavy Lifting

    Cleaning and Organizing

    Self-Motivated and Disciplined

    Cash Handling

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Roadside Assistance Technician

Auto Rescue Solutions
09.2020 - Current

Warehouse Worker

Amazon
08.2019 - 10.2020

Crew Member

Chick-fil-A
06.2018 - 07.2019

Crew Trainer

McDonald's
10.2016 - 07.2018

High School Diploma -

Aldine High School
Guillermo Villalon Salazar