Guillermo Villalon Salazar
Summary
Dynamic and self-motivated professional with a proven track record at Auto Rescue Solutions, excelling in roadside assistance and vehicle repair. Demonstrated expertise in mechanical troubleshooting and customer service, achieving a high success rate in on-site vehicle issue resolution. Skilled in safe driving practices and emergency repairs, complemented by strong problem-solving abilities and a commitment to quality service.
Overview
8
8
years of professional experience
Work History
Roadside Assistance Technician
Auto Rescue Solutions
Houston, TX
09.2020 - Current
- Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
- Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
- Supported company goals by always prioritizing quality service over quantity of completed calls per shift.
- Fostered strong working relationships with local towing companies to ensure efficient and reliable tow service for customers when needed.
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
- Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
- Prevented potential future breakdowns with proactive maintenance recommendations based on vehicle assessment findings.
Warehouse Worker
Amazon
10550 Ella Blvd Houston Tx 77038
08.2019 - 10.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
Crew Member
Chick-fil-A
Houston, TX
06.2018 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
McDonald's
3611 N Main St Houston Tx 77009
10.2016 - 07.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Aldine High School
Houston, TX06.2019
Skills
Customer Service
Safe Driving Practices
Heavy Lifting Abilities
Tire changing
Fuel Delivery
Team Player
Problem-Solving
Attention to Detail
Replacing parts
Work Area Cleanliness
Parts Replacement
Valid Driver's License
Decision-Making
Vehicle Inspection
Route Navigation
Mechanical Troubleshooting
Roadside Assistance
Emergency Repairs
Lockout assistance
Battery Jumpstarting
Battery Changing
Basic Mathematics
New Employee Training
Picking and Packing
Packaging and Labeling
Heavy Lifting
Cleaning and Organizing
Self-Motivated and Disciplined
Cash Handling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Roadside Assistance Technician
Auto Rescue Solutions
09.2020 - Current
Warehouse Worker
Amazon
08.2019 - 10.2020
Crew Member
Chick-fil-A
06.2018 - 07.2019
Crew Trainer
McDonald's
10.2016 - 07.2018
High School Diploma -
Aldine High School