Guillianee Cuellar
Miami
Summary
Dedicated professional with solid background in high-volume office environments focused on
delivering exceptional clerical and operational support for professionals. Upbeat individual with
friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Medical Receptionist
Derm360
Miami
11.2025 - Current
- Oversee front desk operations in a high-volume dermatology practice, assisting and checking in ~100 patients daily while maintaining efficient patient flow.
- Prepare superbills, and maintain accurate patient records through document scanning and chart management.
- Coordinate appointment scheduling, manage high-volume phone communication, and provide patients with clear explanations of treatments and office procedures.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
Front Desk Sales Associate
Massage Envy Spa
Miami
09.2024 - 10.2025
- •Provide exceptional customer service by greeting clients, scheduling,rescheduling, and canceling appointments efficiently and accurately.•Promote and explain Massage Envy's wide range of services, includingSwedish, deep tissue, sports massage, reflexology, and assistedstretching, helping clients select the best options for their needs.•Manage EFT (Electronic Funds Transfer) accounts by following up onpast-due payments and ensuring accurate billing and financial records.•Support membership retention by addressing client concerns, handlingcancellations, and using strong communication and sales skills toencourage renewals.•Sell memberships, packages, and service enhancements by clearlyexplaining benefits and value to clients.•Process payments, handle cash, and maintain balanced daily transactionrecords.•Ensure a welcoming, organized, and professional front desk environment
Administrative Assistant
Marcus Galaxy
Miami
03.2022 - 07.2024
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Elite Beauty Bar
Miami
05.2023 - 06.2024
- Operated cash register accurately while processing customer transactions quickly and efficiently.
- Greeted customers upon entering the store and provided assistance throughout their shopping experience.
- Built relationships with customers by providing excellent customer service.
- Processed customer payments using POS system.
- Resolved customer complaints in a professional manner.
- Responsible for opening and closing the reception area each day according to set guidelines.
Education
Associate of Science - Veterinary Science
Miami Dade College
Miami, FL 03.2025 - 03.2028
Skills
- Patient management
- Medical record keeping
- Customer service
- Appointment scheduling
- Communication skills
- Insurance verification
- Medical terminology
- Sales training
Timeline
Medical Receptionist
Derm360
11.2025 - Current
Associate of Science - Veterinary Science
Miami Dade College
03.2025 - 03.2028
Front Desk Sales Associate
Massage Envy Spa
09.2024 - 10.2025
Receptionist
Elite Beauty Bar
05.2023 - 06.2024
Administrative Assistant
Marcus Galaxy
03.2022 - 07.2024