Guisselle Castro

• Coordinated medical appointments, treatment schedules, and communication with healthcare providers for a terminally ill family member.
• Managed daily responsibilities with strong organization, problem-solving, and multitasking skills.

• - Greeted and directed visitors, ensuring a warm and professional welcome.
• - Managed front desk operations, including handling phone and email communications.
• - Coordinated meeting room bookings and prepared spaces for guests and staff meetings.
• - Maintained a clean, organized, and welcoming reception area.
• - Performed light administrative duties to support Office Operations.
• - Assisted with various office management tasks as needed.
• - Handled shipping and receiving operations, including scanning and logging all incoming deliveries (FedEx Express, FedEx Ground, USPS, UPS, DHL, etc.) into spreadsheets.
• - Supported investor relations by welcoming and guiding investors during their office visits.
• - Provided calendar scheduling support to the administrative and executive team.

• Supported the office staff by supporting administrative functions, maintaining a calendar of appointments, meetings, and events. • Managed all scheduling/coordinating travel arrangements, and car services as needed. • Managed and maintained files, preparing and sorting mail. As well as performing routine word processing assignments, proofreading, and preparing routine reports. • Processed/managed invoices for appropriate signatures and prepared expense reports. • Answered general office inquiries • Issued door badges to visitors as needed only to Employees • Managed all incoming/outgoing mail • Coordinated FedEx deliveries • Maintained reception area, kitchen & conference rooms tidiness

• Restocked items in the kitchen every morning • Assisted and supported management of with Conference rooms • Managed all inventory, ordering office supplies as well as food through Forkable or other vendors • Organized events as needed

• Supported the office staff by supporting administrative functions, maintaining a calendar of appointments, meetings, and events. • Managed all scheduling/coordinating travel arrangements, and car services as needed. • Managed and maintained files, preparing and sorting mail. As well as performing routine word processing assignments, proofreading, and preparing routine reports. • Processed/managed invoices for appropriate signatures and prepared expense reports. • Assisted facility management with coordinating repair services & supporting contractors • Responsible for updating the employee internal directory & external directory • Responsible for entering, removing and updating employee or contractor profiles with extensions and departments on the company-wide intranet & systems • Organized & maintained all the digital folders & content on the company system • Entered & submitted facility work requests as needed for lobby repairs, bulb replacements and general cleaning to the lobby, exterior or buildings vicinity • Answered general office inquiries and directs individual to the appropriate department • Managed all inventory, ordering office supplies as well as food through Forkable or other vendors

• Supported the company's Frontdesk when the company was just a few buildings then over time grew to a massive multi-building campus of over several thousand employees • Answered the headquarters main phone line, directing and transferring hundreds of calls daily, corporate concierge treatment to all guests and employees, high-level scheduling and coordination of corporate taxi transfers of guests and employees, inventory management on a large scale, team scheduling and general front desk office duties. • Greeted visitors with a friendly, courteous and professional manner while delivering quality customer service to ensure a pleasant experience and positive message to all guests • Supported the office staff providing administrative functions, maintaining calendar, scheduling/coordinating appointments, meetings, and events. • Assisted in scheduling/coordinating travel arrangements such as car services. • Managed and maintained files, prepared and sorted mail. • Highly attentive and proactive with visitors and employee's questions and general requests • Cross-trained, onboarded & mentored future receptionists or contractors on all duties via a training checklist • Staff the front desk, register visitors through badging system and book conference rooms as needed • Troubleshooted employee badge issues with the utmost urgency and care with Gilead Security personnel • Executed High-volume daily coordination of urgent messenger services/deliveries and taxi rides for visitors/employees • Constantly updated the ARC/Switchboard with executives and executive admin coordinators • Responsible for updating the employee internal directory & external directory • Responsible for entering, removing and updating employee or contractor profiles with extensions and departments on the company-wide intranet & systems • Organized & maintained all the digital folders & content on the company system

• Enter & submitted facility work requests as needed for lobby repairs, bulb replacements and general cleaning to the lobby, exterior or buildings vicinity • Enforced, followed and exercised daily security protocols to maintain campus-wide security at the highest level • Answered general office inquiries and directs individual to the appropriate department • Received high volume of telephone calls and assists with placement of calls • Actively check, listen, transfer & triage all general company voicemail messages • Activated temporary security cards through security office • Documented all transportation requests and vouchers • Provided Front Desk metrics/report to management on the 1st business day of the month for the preceding month; Also reported monthly desk report for lobby numbers