Guldemet Eryigit
Littleton,CO
Summary
Patient-focused professional, who is equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Interpreter
Professional Interpreting Services
Denver, Colorado
01.2022 - Current
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Conducted research to ensure accurate understanding of technical terminology and colloquialisms.
Patient Account Representative and Imaging Rep
Common Spirit Health
Littleton, CO
03.2020 - Current
- Provided customer service to patients and assisted in answering billing inquiries; claim related questions; and other account information.
- Updated existing patient files with relevant information such as changes in addresses or contact information.
- Ensured compliance with company policies concerning the privacy of confidential health information.
Pharmacy Technician
Walgreens Pharmacies
Denver, Colorado
12.2020 - 10.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
Davita Dialysis Technician
Davita Dialysis
Littleton, Colorado
10.2018 - 04.2019
- Assisted in preparing patients for examinations and treatments, including monitoring their vital signs.
- Maintained an accurate record of patient care, condition, progress, and concerns.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
Vi Senior Care Internship
Vi Highlands Ranch
Denver, CO
01.2018 - 05.2018
- Prepared documents such as reports, agendas, letters, memos and presentations using Microsoft Office Suite applications.
- Greeted visitors warmly upon arrival and provided general assistance as requested.
- Acted as a liaison between the management team and other departments within the organization.
UC Health Cancer Scheduler
UCH
Littleton, Colorado
10.2017 - 05.2018
- Maintained a positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
Administrative Specialist
Encompass Health Rehabilitation Hospital
Littleton, CO
06.2016 - 10.2017
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Organized travel arrangements for staff members as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and to improve retention.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various needs.
Education
Bachelor of Science - Health Administration
Regis University
Denver, Colorado 05.2018
Associate of Science - Medical Administration
Red Rocks Community College
Lakewood, Colorado05.2015
Skills
- Attention to Detail
- Problem-Solving
- Document Management
- Computer Skills
- Critical Thinking
- Effective Multitasking
- Invoice Submission
- Client Relations
- Insurance Verification
- Patient Registration
- Medical Billing
- Customer Service
- Strong Work Ethic
- Teamwork and Collaboration
- Microsoft Office Suite
- Medical Terminology
- Patient Scheduling
Languages
English, Turkish
First Language
English
Proficient
C2
Accomplishments
- Improved the delivery of customer service by utilizing software programs: EPIC, ACE It, PatCom, Ariel, Microsoft Programs, Outlook, and other programs while realizing an overall increase in customer satisfaction and cost efficiency.
- Graduated with honors from Regis University, completed college level classes in two different countries; Turkey and the US.
- Bilingual and bi-cultural in English and Turkish.
- Completed two associate degrees at Red Rocks College before earning a transfer scholarship for Regis University.
- Recognized for academic excellence consecutively in 2016 and 2017 from Regis University.
Certification
- Certified CPR, AED, and First Aid. American Heart Association- 2018-2020.
Timeline
Interpreter
Professional Interpreting Services
01.2022 - Current
Pharmacy Technician
Walgreens Pharmacies
12.2020 - 10.2023
Patient Account Representative and Imaging Rep
Common Spirit Health
03.2020 - Current
Davita Dialysis Technician
Davita Dialysis
10.2018 - 04.2019
Vi Senior Care Internship
Vi Highlands Ranch
01.2018 - 05.2018
UC Health Cancer Scheduler
UCH
10.2017 - 05.2018
Administrative Specialist
Encompass Health Rehabilitation Hospital
06.2016 - 10.2017
Bachelor of Science - Health Administration
Regis University
Associate of Science - Medical Administration
Red Rocks Community College
- Certified CPR, AED, and First Aid. American Heart Association- 2018-2020.
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