Summary
Overview
Work History
Education
Skills
Timeline
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GUNEET KAUR

Sunnyvale,CA

Summary

Responsible 5+ Customer service experience and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

7
7
years of professional experience

Work History

CASHIER

Madras Groceries
02.2022 - Current
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Issue receipts, refunds, credits, or change due to customers
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments.

Team Leader

Walmart
03.2023 - 09.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

CUSTOMER CARE EXECUTIVE

Tech Mahindra
09.2017 - 11.2021
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
  • Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis
  • Report overpayments, underpayments, and other irregularities.

Education

Bachelor of Science (B.S.) Business Administration -

DOABA GROUP OF COLLEGES
Mohali, Punjab
07.2017

Skills

  • Conflict Resolution
  • Records Management
  • Report Generation
  • Work Ethic and Integrity
  • Customer Assistance
  • Patience and Empathy

Timeline

Team Leader

Walmart
03.2023 - 09.2023

CASHIER

Madras Groceries
02.2022 - Current

CUSTOMER CARE EXECUTIVE

Tech Mahindra
09.2017 - 11.2021

Bachelor of Science (B.S.) Business Administration -

DOABA GROUP OF COLLEGES

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GUNEET KAUR