Gunnar Goodall
Greenbrier,TN
Summary
Versatile and results-driven professional with a strong background in customer service and technical roles. Proven ability to work for long hours under stressful conditions, adapt to meeting timelines in an ever-changing work environment, while remaining continuously observant, physically capable, and mentally alert under pressure. Excelled in enhancing operational efficiency and customer satisfaction through expert time management and creative problem-solving, fostering team collaboration, and consistently delivering projects that meet rigorous standards. Highly motivated and intermediately skilled in hardware troubleshooting, with a passion for computer systems and technologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
United Parcel Service, UPS
Nashville, TN
01.2020 - Current
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Adapted to changing routes or schedules as required by the employer.
- Adhered to company policies and procedures related to safety and security standards.
- Utilized GPS and maps for efficient route planning.
- Delivered packages to customers in a timely and efficient manner.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Custom PC Builder/System Integrator
Self-employed
Greenbrier, TN
01.2017 - 01.2021
- Designed and built high-performance gaming PCs for clients with specific needs.
- Assembled and tested custom PC components, such as CPU, GPU, RAM, Motherboard, Hard Drive, and Power Supply.
- Assisted customers with data transfers from their old computers to new ones via external storage devices or cloud services.
- Provided component selection advice based on budget and performance requirements.
- Managed client expectations, and delivered projects on time.
- Successfully built and configured complex workstation setups for professional users.
- Installed operating systems such as Windows 10 and Linux distributions onto PCs.
- Conducted testing of software and systems to ensure quality and reliability.
Package Handler
United Parcel Service, UPS
Nashville, TN
01.2018 - 01.2020
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Maintained clean and organized work area, adhering to safety standards.
- Followed company policies and procedures for secure package handling.
- Managed time efficiently to meet or exceed productivity targets.
Customer Service Representative
Electronic Express
Goodlettsville, TN
01.2017 - 01.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Cashier
Academy Sports and Outdoors
Madison, TN
01.2014 - 01.2017
- Answered customers' questions and provided information on store procedures or policies.
- Offered customers carry-out service at completion of transaction.
- Issued receipts, refunds, credits or change due to customers.
- Professional money handler, balanced cash drawers at the end of each shift.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Associate of History -
Volunteer State Community College
Gallatin, TN01-2018
High School Diploma -
Davidson Academy
01-2014
Skills
- Time management
- Creative problem solving
- Verbal and written communication
- Customer consulting
- Operating system installation
- Hardware troubleshooting
- Record keeping
- Team collaboration
- Manual dexterity
Certification
- CPR Certified - Sense 2018
- F Endorsement License
Affiliations
- E-Social Group Organization
- Digital Platform Content Creation
References
- Ryan Males - (640-232-4702) - ryan.males18@gmail.com
- Tucker Dutton - (615-289-6658) - tucker.dutton.9@gmail.com
- (List 3rd Reference Here)
Timeline
Driver
United Parcel Service, UPS
01.2020 - Current
Package Handler
United Parcel Service, UPS
01.2018 - 01.2020
Custom PC Builder/System Integrator
Self-employed
01.2017 - 01.2021
Customer Service Representative
Electronic Express
01.2017 - 01.2018
Customer Service Cashier
Academy Sports and Outdoors
01.2014 - 01.2017
Associate of History -
Volunteer State Community College
High School Diploma -
Davidson Academy
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