Gurjinder Ghotra
New Hyde Park,USA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer.
Overview
1
1
year of professional experience
Work History
Sales Consultant
Toyota Motor
Hempstead, New York
11.2023 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Recommended process improvements that could enhance sales performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Review and correct errors on interest, principal and closing costs.
- Worked to build relationships with customers and built potential for additional sales
- Developed relationships with clients for increased loyalty and repeat business
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Identified new business opportunities through calling, networking, marketing and prospective database.
- Presented loan and repayment schedules to customers.
- Expanded base of established accounts by building relationships with customers and growing and closing sales.
- Received payments from customers after closing sales deals successfully.
- Collaborated with sales team members to identify potential customers and develop strategies for closing deals.
- Resolved conflicts between customers and sales staff concerning closings.
- Provided coaching and guidance to the regional sales teams on best practices for closing deals effectively.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Build value of the merchandise give them best offer to close the deal.
- Maintained knowledge of current promotions, exchange guideline, payment policy, and security practices.
- Operated register handle, cash, and process credit card transactions.
- Created a customized presentation for potential customers based on their requirements.
- Increased revenue, bicycle, fully upscale, and closing customers.
- Analyze customers needs identified solutions to meet their requirement
- Negotiate dales and handle complaints and objections
- Monitored competitive activity and pricing strategies to adjust accordingly.
- Provided the details, product information to consumers, including features, price, and availability.
- Worked with manger and team to achieve goals.
Education
High School -
Brooklyn International High School
Brooklyn, NY06.2009
Skills
- Customer Support/Care
- Bilingual
- In-person/ Phone/ Emails
- Help Desk
- Direct sales
- Communication skills
- Relationship management
- Assistant manager experience
- Retail sales
- POS/ CRM
Languages
- Punjabi, Native or Bilingual
- Hindi, Native or Bilingual
- Spanish, Elementary
Timeline
Sales Consultant
Toyota Motor
11.2023 - Current
High School -
Brooklyn International High School